Arbitration Quality Analyst

Capitol Bridge Puerto Rico supports government programs through scalable operations, program management, workforce solutions, and technology-enabled services.

Benefits Include:

• Competitive salary

• Medical, Dental, and Vision benefits available the first of the month after 30 days of employment

• Paid Holidays

• Retirement Benefits 401K (Employer Matching)

• Accrue PTO Sick and Vacation as governed by PR Labor Law

• Fun and professional work environment

• Strong leadership support to encourage career growth and fulfillment

Position summary

Review Arbitration cases and rationales against approved quality standards and document findings before or after closeout as assigned.

Key responsibilities

• Perform assigned quality reviews using the approved checklist and sampling or risk rules.

• Record clear findings, evidence, and required corrections in the designated system.

• Return work through the defined correction path and verify corrections when assigned.

• Participate in calibration and report recurring defects or unclear standards.

• Escalate potential compliance issues without making unauthorized closeout or payment decisions.

Qualifications

• Experience reviewing complex written case decisions or regulated documentation.

• Strong attention to detail and ability to explain findings neutrally and clearly.

• Attorney credentials to be specified for any subset of positions assigned credentialed legal review.

Measures of success

• Review accuracy and timeliness

• Complete documentation

• Calibration participation

• Repeat error trends

Working relationships

Works across the assigned lane and with Quality, Training, Compliance, Reporting, and program leadership as needed. Follows approved decision rights, confidentiality requirements, and escalation paths.

Screenings Requested:

• You may receive requests for background checks and or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.

Reasonable Accommodation:

• If you require alternative methods of application or screening, you must approach the employer directly to request this.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.
• Capitol Bridge PR is an Equal Opportunity Employer. All employment decisions at CBPR are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Federal Contractor and E-Verify compliant.

EEO Statement:

Capitol Bridge PR is an Equal Opportunity Employer. All employment decisions at CBPR are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Federal Contractor and E-Verify compliant.