Arcade Attendant/ Ice Cream Attendant

SCOOP 'N SCORE: ICE CREAM, GAMES & MOREJOB DESCRIPTION: ENTRY TEAM MATE

Position Title: Entry Team Mate

Department: Store Operations

Reports To: Shift Supervisor / Store Manager

Position Status: Non-Exempt (Part-Time / Full-Time)

Location: Scoop 'N Score Neighborhood Venue (Spokane, WA)

Effective Date: September 2026

Brand Overview & Mission

Scoop 'N Score is a neighborhood "eat-ertainment" destination that combines a premium ice cream parlor with the energy of a modern arcade, creating a vibrant "third place" for families and sports fans to celebrate everyday wins.

Our Mission: We believe every hard-fought game deserves an epic post-game celebration. Scoop ’N Score is the ultimate neighborhood hangout to gather your team, crush high scores in the arcade, and refuel with championship-caliber ice cream, because you deserve to treat yourself and win!

Core Values

Anyone who works at Scoop 'N Score lives by and operates out of our fundamental team values:

• Work Hard: Take pride in every scoop, maintain high operational standards, and give 100% effort every shift.
• Have Fun: Bring high energy, share smiles, and keep the arcade and dessert bar lively and joyful.
• Get Better: Be open to feedback, master new skills across both the parlor and arcade, and strive for personal growth daily.
• Win as a TEAM: Support fellow teammates, communicate effectively, and work together to deliver championship-level service.

Position Summary

The Entry Team Mate plays a vital front-line role in bringing "The Winning Formula" to life. Responsible for providing top-tier hospitality across our dual-concept layout, this position seamlessly transitions between serving premium dessert treats, maintaining a 15+ game modern arcade, and keeping facilities spotless. The ideal candidate thrives in a high-service, sports-centric environment built on creating happy memories where every guest leaves feeling like a winner.

Essential Duties & ResponsibilitiesGuest Experience & Dessert Bar Operations

• Greet all guests with high energy and genuine hospitality to create a warm, welcoming community hub.
• Take guest orders accurately at the counter and navigate POS cash/card transactions efficiently.
• Scoop premium ice cream, build custom sundaes, pour specialty beverages, and maintain strict quality standards.
• Educate guests on seasonal ice cream flavors, daily specials, and arcade card or token promotion structures.

Arcade Floor & Entertainment Support

• Monitor the 15+ game arcade area to ensure all machines are powered, clean, and operating properly.
• Assist guests of all ages with arcade gameplay, ticket redeemable prizes, and basic card dispenser troubleshooting.
• Promptly report mechanical or hardware issues on arcade machines to management.
• Maintain a well-organized, fully stocked redemption counter and assist guests in exchanging prize points.

Sanitation, Safety & Stocking

• Sanitize dessert counter stations, dining room tables, seating areas, and arcade controllers continuously.
• Execute opening, mid-day, and closing cleaning checklists to satisfy local health code and brand safety standards.
• Restock ice cream tubs in dip cabinets, refill paper goods, toppings, and arcade prize inventory throughout shift.
• Safely handle food prep tools, dishwashing equipment, and proper chemical storage routines.

Financial & Operational Stewardship

• Balance cash drawer entries accurately and follow all cash-handling protocol guidelines.
• Participate actively in team huddles, shift hand-offs, and store improvement initiatives.

Knowledge, Skills & ExperienceRequired Experience & Qualifications:

• Experience: Prior customer service, quick-service food, ice cream parlor, retail, or entertainment/arcade experience preferred (entry-level candidates with strong positive attitude welcomed).
• Education: High School Diploma, GED, or current enrollment in high school/secondary education.
• Certifications: Valid Food Handler’s Permit (or ability to obtain prior to start date).

Core Competencies:

• Strong interpersonal and verbal communication skills.
• Ability to thrive and maintain composure in a fast-paced environment.
• Team-first mindset with strong reliability and punctuality.
• Basic numerical agility for operating register equipment and counting change.

Physical Requirements & Working ConditionsPhysical Demands

• Lifting Requirements: Frequently required to lift, carry, push, or pull up to 25 lbs (e.g., ice cream tubs, beverage crates, prize restock boxes, trash bags).
• Movement: Constantly requires standing, walking, bending, reaching, scooping with wrists/hands, and moving across the food service and arcade areas for extended periods (4 to 8 hours per shift).
• Communication: Constantly requires giving clear verbal instructions and listening attentively to guest orders in a dynamic setting.

Work Environment

• High-energy, neighborhood eat-ertainment environment featuring music, sports broadcasts, and arcade sound effects.
• Exposure to cold temperatures when working with ice cream freezer storage containers.
• Schedule requires availability during evenings, weekends, and holidays to accommodate sports league celebrations and neighborhood events.

Employee Acknowledgment

I certify that I have read this job description and understand each of the requirements for this position, including the physical requirements. By signing this document, I certify that I can perform the essential functions and physical requirements of this position with or without reasonable accommodations.

Pay: $17.13 - $19.00 per hour

Expected hours: 15.0 – 35.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person