Arcade Maintenance Technician

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but out employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join our team!

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Arcade Technician position is responsible for assisting the Attractions Managers during their scheduled shifts in the repair and maintenance of all equipment, while also providing a safe and fun environment for the visiting guests. This also includes, but not limited to ensuring all safety requirements are met, providing outstanding customer service, communicating with other guests and other associates, helping our guests have a fun time, and all other duties as assigned.

This is a full-time position with day, night and weekend availability.

Essential Duties and Responsibilities: this list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Assist Attractions Management with operational tasks, guest issues, and customer service opportunities.
• Respond promptly to game malfunctions via technician extension or cell phone and help guests with a professional, friendly attitude.
• Maintain cleanliness of games and arcade areas, including cleaning and merchandise restocking, and assist with break coverage as needed.
• Handle cash and credit transactions accurately when required.
• Stay calm and act quickly during emergencies or stressful situations.
• Proactively identify maintenance issues affecting safety, service, or equipment performance; repair if qualified and collaborate with Attractions Maintenance Manager on troubleshooting, repairs, and preventative maintenance while maintaining detailed records.
• Ensure all games are functional, correctly placed, safely plugged in per fire regulations, and stocked with necessary props (e.g., basketballs, ping-pong balls); keep pool tables in good working order.
• Follow safety standards rigorously, report violations, and ensure proper opening/closing procedures with timely checklist submission.
• Communicate clearly and professionally with associates and management, fostering a positive work environment and supporting employee morale.
• Remain accessible by phone and/or radio during shifts.
• Work independently with minimal supervision, actively seeking projects, performing deep cleaning, and maintaining preventative maintenance.
• All other duties as assigned by Management.
• Wilderness Resort is an Equal Opportunity Employer*