Arcade Manager

We are looking for a reliable, friendly, customer service driven Branch Manager to operate our Yeovil Arcade which will be opening soon!

At High Score we are ‘Powered by Fun’ and are on the lookout for those who are ready to bring their ‘A’ game. Our team have fun at work by creating fun for our customers and we want every customer to have an amazing experience to ensure they come back. We work hard but we play hard too!

On a standard week we are open Friday 4pm-8pm, Saturday 10am-8pm and Sunday 10am-6:30pm. This is a Part-time position with a contract of up to 20hrs is available Friday-Sunday. we are looking for someone who is available to work between 9:30am-8:30pm. In half term we are open 7 days a week with more hours available. It is essential to be available to work Weekends, Bank holidays and school holidays as these are our busiest times.

The Role of the Branch Manager is:

• Champion exceptional Customer service- taking an invested interest in customer feedback and encouraging the team to do the same
• Maintain and improve all unit standards, ensuring profitability, sales growth and other agreed targets
• Effectively manage the rotas to ensure all shifts are covered and labour is controlled
• Develop, and coach supervisors and team members in your branch
• Ensure regular, effective and appropriate communication to all supervisors
• To manage effective cleanliness routines in branch and ensure the unit is always clean and tidy
• Follow weekly and monthly fire safety processes for your branch
• Managing customer complaints and escalating to the Head of Operations when required
• Remain Calm under pressure
• Confident, driven and enthusiastic
• Good decision making and problem-solving skills
• Understanding and acceptance that the role will require work to include evenings and weekends
• Assist customers with enquiries and make and adjust bookings when required
• Recruitment
• Leadership skills – ability to develop others
• Help maintain the machines and ensure the team are deployed in such a way that will protect them from misuse- anything that cannot be rectified to be logged/escalated
• Share best practices with peers
• Passionate about our brand and the store environment working with the Head of Operations to create a positive work culture

Key focus:

• Support team and lead by example
• Be the face of High Score Arcades in your Branch
• Customer service focused
• Team focused
• Cleanliness and standards focused

Job Types: Part-time, Permanent

Pay: £15.50 per hour

Benefits:

• Store discount

Ability to commute/relocate:

• Yeovil BA20 1EY: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Available to work Weekends? Yes/No
• Available to work during School holidays? Yes/No

Experience:

• Management: 1 year (preferred)
• Customer Service: 4 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person