Arcade Store Team Leader

We are looking for an experienced and customer-focused Arcade Team Leader to supervise daily arcade operations, lead the team, and ensure excellent guest service. The role is responsible for maintaining smooth operations, achieving performance targets, and ensuring a safe, clean, and enjoyable entertainment environment.

Key Responsibilities

• Lead, supervise, and motivate Arcade Attendants, Cashiers, and Redemption Staff.
• Oversee daily arcade operations and ensure smooth workflow.
• Monitor team performance, attendance, and compliance with company standards.
• Ensure excellent customer service and handle escalated customer concerns.
• Monitor arcade machines, game areas, redemption counters, and overall cleanliness.
• Oversee cash handling, game cards, credits, tickets, and prize redemption processes.
• Monitor prize inventory and coordinate replenishment when needed.
• Prepare daily sales, operational, and incident reports.
• Conduct team briefings, coaching, and staff training.
• Support promotions, events, tournaments, and special activities.
• Coordinate with management and other departments regarding operational concerns.
• Ensure compliance with safety procedures, company policies, and service standards.

Qualifications

• Bachelor’s degree / College graduate required, preferably in Business Administration, Hospitality Management, Marketing, or a related field.
• At least 2 years of experience in retail, hospitality, entertainment, customer service, or a supervisory role.
• Experience managing a team is preferred.
• Arcade, gaming, or entertainment industry experience is an advantage.
• Strong leadership, communication, and customer service skills.
• Organized, proactive, responsible, and results-oriented.
• Able to handle customer concerns and operational issues professionally.
• Basic knowledge of POS systems, cash handling, inventory, and reporting.
• Willing to work shifting schedules, weekends, holidays, and special events.