Architect II - Enterprise Solutions

Role Description Job Title: ServiceNow Architect (Enterprise / Platform Architect)

Experience: 10+ Years

Employment Type: Full-TimeJob Summary:We are seeking a highly experienced ServiceNow Architect with 10+ years of IT experience and deep expertise across multiple ServiceNow modules including ITOM, CMDB, CSM, and ITAM (SAM & HAM). The ideal candidate will be responsible for defining platform architecture, driving large-scale implementations, and ensuring best practices, scalability, and governance across the ServiceNow ecosystem.Key Responsibilities:

• Define and own the end-to-end ServiceNow architecture and roadmap

• Design scalable solutions across:

• ITOM (Discovery, Service Mapping, Event Management)

• CMDB (data model, governance, CSDM framework)

• CSM (Customer Service Management)

• ITAM (Software Asset Management & Hardware Asset Management)

• Lead enterprise-wide implementations and platform transformations

• Establish CMDB strategy, data governance, and health metrics

• Architect integrations with enterprise systems using REST/SOAP APIs, MID Server, and IntegrationHub

• Define and enforce development standards, best practices, and governance models

• Guide teams on ServiceNow data model, security, and performance optimization

• Collaborate with stakeholders, enterprise architects, and leadership teams

• Lead design workshops, solutioning sessions, and architecture reviews

• Oversee platform upgrades, releases, and risk mitigation strategies

• Mentor developers, BAs, and administrators

• Ensure alignment with frameworks like CSDM, ITIL, and enterprise architecture standards

• Evaluate new ServiceNow capabilities and drive adoption

Required Skills & Qualifications:

• 10+ years of overall IT experience with extensive ServiceNow expertise

• Proven experience as a ServiceNow Architect / Lead

• Strong expertise in:

• ITOM (Discovery, Service Mapping, Event Management)

• CMDB architecture and governance

• CSM implementations

• ITAM (SAM Pro & HAM)

• Deep understanding of CSDM (Common Service Data Model)

• Strong experience in integrations (REST, SOAP, IntegrationHub, MID Server)

• Proficiency in ServiceNow scripting (JavaScript, Glide APIs)

• Experience with Flow Designer and automation frameworks

• Strong knowledge of platform performance, scalability, and security

• Experience in large enterprise implementations and multi-instance environments

• Strong problem-solving and analytical skills

Preferred Qualifications:

• ServiceNow certifications:

• CSA (Certified System Administrator)

• CAD (Certified Application Developer)

• CTA (Certified Technical Architect) – highly preferred

• CIS certifications (ITOM, CSM, ITAM)

• Knowledge of cloud platforms (AWS, Azure, GCP)

• Experience with DevOps, CI/CD pipelines

• Familiarity with enterprise architecture frameworks (TOGAF)

Skills software engineering,sdlc,api development,api integration,application deployment,

Skills software engineering,sdlc,api development,api integration,application deployment,