Architect / Sr Architect - Hosting (Azure Cloud)

We are looking for an experienced Infrastructure Hosting Architect to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.

Preferred candidate profile

• 14+ years of IT experience, with at least 6 years in infrastructure delivery management/Architectural roles.

• Strong experience managing large-scale infrastructure support engagements.

• AZ-305: Microsoft Azure Solutions Architect Expert certification (mandatory)

• Strong understanding of Azure Native DevOps practices, including CI/CD pipelines, Azure DevOps, and infrastructure-as-code

• Solid expertise in Azure Networking, including:

• Virtual Networks (VNet), Subnets

• Azure Load Balancer, Application Gateway

• VPN Gateway, ExpressRoute

• Network Security Groups (NSGs), Azure Firewall

• Hands-on experience with Azure architecture design, scalability, security, and high availability.

Key Responsibilities:

• Manage DevOps in an agile way of the Cloud infrastructure platform
• DevOps for Cloud infrastructure platform and Enterprise Landing Zone.
• Build and deployment of environments,
• Develop and expand the Code repo for "re-usable" pieces of code (using BICEP, CloudFormation ,Terraform).
• Support and Build of Pipelines
• Management of DevOps tooling including user management. Tools like Atlassian, Azure DevOps, GitHub, Confluence etc.
• Provisioning and management of PaaS services.
• Serve as the primary point of contact for the Infra hosting program across on-prem and cloud.
• Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
• Lead cross-functional teams of Backup, Storage, Database Administration, and Cloud Administration to deliver high-quality support and continuous improvements.
• Oversee the full incident lifecycle, including monitoring, prioritization, root cause analysis, and resolution supported by proactive trend analysis.
• Govern the Change Request (CR) process from scoping and estimation to approvals, implementation, and closure.
• Collaborate with cross-functional teams on network, access controls, and landscape optimization.
• Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
• Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
• Drive ITIL-based processes for incident, problem, change, and release management.
• Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
• Conduct regular service review meetings with stakeholders to ensure high levels of client satisfaction.
• Manage the pipeline for change requests in line with governance protocols and provide regular status updates and executive reporting.

Preferred Certifications:

• AZ-305: Microsoft Azure Solutions Architect Expert certification (mandatory)
• AWS Certified SysOps Administrator / Solutions Architect
• VMware Certified Professional (VCP)
• HPE SimpliVity Certification
• Microsoft Certified: Azure Administrator Associate / Expert