AREA COACH

About the role

The Area Coach is responsible for overseeing and supporting the operations of multiple Cindys Bakery and Restaurant branches within an assigned area. The position ensures that all stores consistently meet company standards in sales, operations, customer service, people management, and overall business performance.

Key responsibilities

• Oversee the overall operations and performance of assigned Cindys Bakery and Restaurant branches.
• Monitor sales, operational performance, expenses, and other key performance indicators of assigned stores.
• Ensure that all branches consistently follow company policies, procedures, and operational standards.
• Conduct regular store visits, inspections, and performance reviews to identify areas for improvement.
• Coach, guide, and develop Store Managers and other store personnel to improve individual and team performance.
• Work closely with Store Managers in achieving sales targets, controlling costs, and improving store profitability.
• Ensure excellent customer service and address customer concerns and operational issues promptly.
• Monitor inventory management, product availability, wastage, and proper handling of company assets.
• Ensure compliance with food safety, sanitation, cleanliness, security, and other company standards.
• Identify operational challenges and implement appropriate action plans to improve store performance.

About you

• Bachelor's degree in Business Administration, Management, Hospitality Management, or a related field.
• At least 3 years of experience in restaurant, food service, retail, or multi-store operations.
• Preferably with experience in supervising or managing multiple branches.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Results-oriented with strong business and customer service awareness.
• Highly organized and capable of managing multiple branches and priorities.
• Willing to travel and conduct regular visits to assigned branches.
• Proficient in Microsoft Office applications.