Area Collection Manager

Key Responsibilities

A. Collection & Recovery Management

• Achieve monthly collection and recovery targets for the assigned area.
• Develop and implement strategies to improve collection efficiency and reduce bounce rates.
• Ensure timely follow-up on overdue and default accounts.

B. Team Management

• Manage and supervise collection executives, field collectors, and collection agencies.
• Allocate targets and portfolios to team members.
• Conduct daily performance reviews and periodic field visits.
• Train and coach team members to improve productivity and recovery performance.
• Monitor attendance, productivity, and achievement of individual targets.

C. Portfolio Monitoring & Reporting

• Review daily, weekly, and monthly collection performance.
• Analyze collection efficiency, overdue portfolio, bucket movement, and recovery trends.
• Prepare MIS reports and share performance updates with management.
• Identify high-risk accounts and implement corrective action plans.
• Ensure accurate reporting of collections and reconciliation of receipts.

D. Customer & Stakeholder Management

• Resolve customer complaints and escalated collection-related issues.
• Coordinate with branch teams, credit, operations, legal, and repossession teams, where applicable.
• Negotiate repayment plans and settlements within approved company policies.
• Maintain professional customer relationships while ensuring timely recovery.

4. Qualifications & Experience

• Graduate in any discipline; an MBA or postgraduate qualification is preferred.
• Typically, 4-7 years of experience in collections or recovery, preferably in banking or NBFCs.
• At least 13 years of team-handling experience is preferred.
• Experience managing field collections and delinquency portfolios is desirable.
• Good knowledge of collection strategies, MIS reporting, Excel, and collection systems.

5. Required Skills

• Leadership and team management.
• Strong negotiation and communication skills.
• Analytical and problem-solving abilities.
• Target-oriented approach.
• Field team monitoring and territory management.
• Customer relationship and conflict management.
• MIS preparation and performance analysis.
• Integrity, discipline, and regulatory compliance awareness.