Area Debt Manager

Role & responsibilities

• Handle collections for specific products in the assigned area.
• Ensure collection efficiency and manage the cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with defaulting customers through a dedicated team.
• Ensure adherence to legal guidelines by collection agencies and executives.

Secondary Responsibilities

• Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and monitor performance daily.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them regularly.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.

Preferred candidate profile (Mandatory)

• 5+ years of team-handling experience
• Managed 40+ Telecallers
• Experience handling agencies
• Hands-on experience with loan products
• Age: Up to 32 years