Area Leader

Area Leader – Front of House (NCR)

About the Role

The Area Leader – Front of House (FOH) is responsible for overseeing the front-of-house operations of multiple Din Tai Fung branches within NCR. This role ensures consistent service excellence, exceptional guest experience, strong team performance, and adherence to brand standards across assigned locations.

The Area Leader works closely with Restaurant Managers and FOH leaders to drive operational performance, develop high-performing teams, and ensure that each branch consistently delivers the Din Tai Fung experience.

Key Responsibilities

FOH Operations & Brand Standards

• Oversee day-to-day FOH operations across assigned Din Tai Fung branches in NCR.
• Ensure consistent execution of service standards, guest experience, cleanliness, and restaurant presentation.
• Monitor service flow, table management, guest handling, and overall FOH efficiency.
• Ensure compliance with company policies, operating procedures, and Din Tai Fung brand standards.
• Conduct regular store visits and identify operational gaps, service opportunities, and areas for improvement.
• Develop and implement action plans to improve service quality, speed, productivity, and guest satisfaction.

Guest Experience & Service Excellence

• Champion a consistently excellent guest experience across all assigned branches.
• Monitor customer feedback and service-related concerns and ensure timely resolution.
• Coach FOH teams on service etiquette, guest engagement, product knowledge, and service recovery.
• Identify opportunities to enhance the overall dining experience and strengthen brand loyalty.
• Ensure consistent service execution during peak and non-peak operating hours.

People Leadership & Development

• Lead, coach, and develop Restaurant Managers, FOH Leaders, Supervisors, and other front-of-house team members.
• Strengthen the leadership capabilities and performance of FOH teams across assigned branches.
• Support manpower planning, succession planning, and development of the FOH leadership pipeline.
• Foster a culture of accountability, teamwork, continuous improvement, and service excellence.
• Partner with Training and Human Capital teams to address capability gaps and development needs.

Sales, Labor & Store Performance

• Drive achievement of sales and operational performance targets across assigned branches.
• Monitor FOH labor utilization, productivity, and manpower deployment to ensure efficient staffing.
• Review branch performance metrics and identify trends, opportunities, and areas requiring intervention.
• Partner with Restaurant Managers to develop and execute initiatives that improve sales, productivity, and profitability.
• Ensure proper implementation of sales-building and customer experience initiatives across stores.

Cross-Functional Collaboration

• Work closely with Operations, Training, Human Capital, Supply Chain, Finance, and other support teams to ensure smooth execution of business initiatives.
• Support new store openings, FOH manpower ramp-up, training, and operational readiness.
• Communicate operational updates, challenges, and recommendations to the Operations leadership team.
• Ensure effective rollout and implementation of company-wide initiatives across assigned branches.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Restaurant Management, or a related field preferred.
• At least 5 years of experience in restaurant, hospitality, or retail operations, with significant experience in Front of House leadership.
• Proven experience managing multiple restaurant branches or locations.
• Strong background in FOH operations, guest experience, and service excellence.
• Experience in casual dining, premium casual dining, or upscale restaurant concepts is preferred.
• Strong leadership, coaching, communication, and stakeholder management skills.
• Demonstrated ability to analyze operational performance and implement improvement initiatives.
• Strong understanding of sales, labor productivity, and store-level performance.
• Willing to travel across assigned Din Tai Fung branches within NCR.