Area Manager (Business Manager Program) - Johor

CHAGEE Business Manager Program — Own the Journey, Lead the Growth

Ready to take charge, build teams, and grow a business as if it were your own? The CHAGEE Business Manager Program is crafted for ambitious leaders who thrive in a fast-paced environment and are passionate about making a real impact.

Responsibilities:

Business & Financial Management

• Ownership of store-level P&L performance, including sales forecasting and target setting
• Profitability management (cost control, labor %, waste management, inventory optimization)
• Business optimization initiatives
• Operational resource allocation within approved frameworks

People & Talent Management

• Hiring and recruitment decisions for store-level roles
• Selection, development, and promotion of store managers and key talents
• Performance evaluation, development and feedback processes
• Handling escalated personnel matters (in alignment & support of the HR policy)
• Shaping store culture aligned with brand values

Operational Management & Execution

• Ensuring compliance with brand SOP and quality standards
• Supervision of service quality and customer experience
• Operational optimization (scheduling, workflow improvements, efficiency initiatives)
• Coordination with HQ on operational support needs
• Localized marketing initiatives and community engagement
• Acting as the first-line decision authority for store-level operational matters

Decision-Making Authority

• Store managers report to Business Manager.
• Day-to-day operations and people's decisions within the three stores will be made by the Business Manager.
• Strategic alignment and major investment decisions will remain aligned with HQ and approved through the reporting line to management.

Requirements:

• Candidate must possess at least Degree/Diploma in Business /STPM/SPM or other relevant field.
• Minimum 3-5 years of working experience in the relevant field.
• Good People Skills and Communication Skills (Written & Oral)
• Good Discipline, Planning, Organizing, Monitoring, and controlling Skills
• Leadership Skills — Supervising & Ability to Train and Monitor Progress
• Great responsibilities for any duties assigned by management from time to time.