Area Manager

Overview:

As an Area Manager at HOT BIRD, you'll oversee multiple outlets across your assigned area in the Klang Valley -driving operational excellence, managing outlet teams, and focus on in-store issues and fostering a positive working environment.

Strong leadership and a genuine commitment to great customer service are central to this role.

If you're a motivated, experienced leader who's passionate about delivering great customer experiences, we'd love to hear from you.

To be successful in this role, you will need to have...

• At least Diploma/ Bachelor's in Hospitality, F&B management or related disciplines

• Minimum 3 to 4 years of experience in the same management capacity within the F&B/ retail industry

• Experienced with food safety and inventory management procedures

• Multi-outlet F&B or QSR experience

• Fluent in Bahasa Malaysia and English

• Possess own transport and a valid driving license for outlet visits

• Willingness to travel and work flexible hours including PH & weekends as needed

Job Responsibilities:

Outlet visits and standards:

• Provide leadership to managers and staff in the geographic area assigned

• Ensure assigned outlets are operating with excellence by conducting timely restaurant visitations on scheduled, QSC audits and frequent communication with outlet leadership. This includes:

  • Food safety, sanitation, cleanliness, security and halal requirements are followed at all times
  • All in outlet SOPs are strictly adhered to at all times
  • Outlet is well kept and maintained, representing the brand appropriately
  • Compliance with all legal, financial and operating company policies and procedures
  • All products and services going out to customers are of high quality and within standard

• Instill a sense of ownership and accountability for money, stock and company property in the outlet team

• Escalate any matters requiring money or decision making to your direct report with attached evidence

• Complete weekly audit remotely not limited to CCTV sampling, clock-in data, POS figures

People and manager development

• Line-manage the managers of the assigned outlets: coach them against the written Operating Standard, run a monthly scorecard and performance conversation for each, and flag early when someone won't reach standard
• Support new managers through probation, review duty rosters for peak cover, and handle grievances and discipline at outlet level
• Coach and develop outlet leadership team, which includes all managers, assistant managers, supervisors and assistant supervisors for operational excellence and monitor training processes to ensure quality training of employees
• Review and approve outlet rosters for adequate cover at peak, and approve changes within policy
• Create positive people culture and working environment within all outlets in the area where people are motivated

Commercial performance

• Own sales, labour cost and food cost performance across the assigned outlets
• Review daily and weekly sales against target per outlet, and act on outlets that are non-performing
• Monitor labour scheduling against sales volume so that hours match trade
• Track waste, voids, discounts and refunds by outlet, and investigate any data discrepancy
• Work with the outlet managers on local trading issues — queue times, order accuracy, delivery platform performance - suggest ways to improve

Stock and ordering

• Ensure stock counts are completed by the managers and submitted accurately and on time
• Ensure that ordering follows the company’s targets rather than manager estimates
• Investigate outlets that repeatedly over-order, run short, or need unscheduled deliveries and suggest ways to resolve the issue

Reporting

• Submit weekly report on spot checks and audits in a timely manner with accuracy
• Produce a written monthly summary per outlet on areas that are working well, need improvement and proposed solutions

Openings and projects

• Support and coach new outlet management
• Lead and support new outlet openings, ensure that it is adequately resourced and set up for success

Benefits: -

• Monthly sales performance bonus

• Staff meal allowance

• Travel allowance

• Phone allowance

• Staff purchase discount

• Training provided

• Medical insurance*

• Food Handler Certification sponsored by Hot Bird Sdn Bhd*

• Typhoid jab sponsored by Hot Bird Sdn Bhd*

• Reputable and growing company (expansion plans are ongoing)

*Indicates after successful completion of probation