Area Manager (ผู้จัดการเขต)

We are Rocks. We operate Food & Beverage in Thailand and Malaysia. In Thailand, we are the operator of Potato Corner Thailand and Khao-So-I (local Northern Thai restaurant). Potato Corner Thailand is one of Thailand’s fastest growing F&B companies with more than 130 branches across Thailand in 8 years.

UNO is our newest brand in the group. We now have 5 stores in Bangkok and are looking to expand rapidly. We are looking for young and energetic individuals to join us.

We’re a group of energetic, young, and passionate people whose goal is to disrupt and be the best in the F&B industry. We’re achieving this by rethinking how everything is done while innovating and reshaping the business in ways the industry has yet to see.

We believe that with the right people on board, we can achieve this amazing goal together and, most importantly, have a lot of fun doing it. So if you think you have what it takes, we’re excited to welcome you on board!

You are expected to drive end-to-end retail coffee operations to deliver our sales and growth ambitions. We opened our first store in February and will expand rapidly over the course of 5 years. This role requires a candidate who is service-focused, self-driven, and eager to grow. We are looking for talent who has strong ownership and is able to manage a large operations team.

Operations:

• Operate and manage multiple store operations for the region
• Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
• Drive sales performance of each store under his/her sales area
• Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
• Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
• Manage documents filing, communicate information from HQ/Marketing to store team.
• Constantly review, evaluate operations/procedures, and suggest improvements to the management.
• Ensure consistent execution of store SOPs to maintain a clean, organised and presentable store.
• Ensure that inhouse control systems/audit requirements are always adhered to.
• ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
• support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
• provide guidance and direction to staffs, including setting performance standards and monitoring their performance.
• Handle disciplinary issues, conducting annual review and confirmation of staff.

Supply Chain:

• Manage supply chain (basic supply planning, procurement & logistics) and collaborate with international team to ensure end-to-end seamless operations
• Forecast food and beverage consumptions based on historical data and trends to avoid wastages and efficient stock ordering.

Management:

• Lead projects necessary in order to meet the company’s goals.
• Perform all ad hoc tasks as and when required by the Management.
• Make appropriate decisions in a fast-paced environment and update management team accordingly.

Other duties to be assigned as needed

Qualifications & Experience:

• 3-5 years of experience running Coffee Operations
• Self-driven, accountable and passion for results
• Resourceful, energetic and eager to drive impact
• Adaptive, innovative and agile
• Growth mindset with shared vision to grow the company
• Strong business acumen with adept problem solving skills
• Inclusive team player in an empowered start-up environment
• Strong communication skills in Thai and English
• Proficient in Microsoft office (powerpoint, excel, outlook)
• Valid typhoid vaccination and food handler certificate. (halal certificate is a plus)
• Possess own vehicle
• Willing to work extra hours, weekend and during Public Holidays
• Ability to travel domestically/internationally for training/new store opening
• Candidate with coffee operations experienced will be viewed as a plus