Area Manager

About the role

Under general direction, responsible for planning, implementing and evaluating area-specific strategies to achieve Microbusiness centers targets including but not limited to collection, recovery management, branch expansion and account management.

Key responsibilities

• Manages the implementation of strategies to achieve the set sales and collection target of all Branch Lite Unit in the area
• Analyzes, interprets and submits regular reports regarding the daily sales and collection performance of all Branch Lite Units within the area of assignment
• Develops an action plan to sustain the good standing of performing BLUs and address the areas for improvement of low performing BLUs
• Reviews and analyzes the actual performance of all BLUs against targets on credit investigation, policy compliance, client retention, customer satisfaction, assets management, document control, foot traffic and other applicable metrics
• Validates regular reports and transactional requests prior to approving and/or endorsing the same to the Branch Banking Group Head and/or other stakeholders
• Manages the opening of Branch Lite Units in strategic locations in the area
• Monitors and analyzes the number of new, retained, delinquent and good paying accounts in the area
• Develops strategies to efficiently control the number of delinquent accounts and increase the number of good paying customers
• Conducts monthly compliance checking using the Compliance Assessment Questionnaire and submits to the Corporate Compliance Department
• Exercises administrative control over all activities and staff under management with respect to work load distribution, personnel placement, performance appraisal, training, teamwork, morale, attendance, discipline and work behavior

About you

• Ability to analyze, interpret and submit regular reports regarding sales and collection performance
• Ability to develop action plans to address areas for improvement
• Experience in reviewing and analyzing performance against targets on credit investigation, policy compliance, client retention, customer satisfaction, assets management and document control
• Experience in validating reports and transactional requests
• Ability to create and manage feasibility studies containing market analysis, strategy and implementation summary, management summary and financial plan
• Experience in monitoring and analyzing account metrics including new, retained, delinquent and good paying accounts
• Knowledge of compliance assessment and risk management strategies
• Experience in personnel management including work load distribution, personnel placement, performance appraisal, training and discipline