Area Manager

About the role

The Area Manager is responsible for overseeing Field Investigator/Verifiers (FIVs) within assigned areas to ensure that accounts are completed accurately, efficiently, and within required deadlines. The role focuses on team supervision, performance monitoring, operational management, training, reporting, and ensuring compliance with company and client requirements.

Key Responsibilities

• Supervise and monitor FIVs and assigned areas.
• Ensure timely processing and completion of accounts based on SLA and company standards.
• Manage workload, account assignments, and area coverage.
• Monitor team attendance, productivity, KPIs, and performance.
• Provide training, coaching, guidance, and performance feedback.
• Address performance issues and implement corrective actions.
• Communicate company policies, client updates, and operational instructions.
• Review and approve DTRs, transportation requests, and related documents.
• Prepare daily, weekly, and monthly performance and operational reports.
• Monitor allowances and incentives of assigned FIVs.
• Conduct performance evaluations and recommend improvements.
• Support process improvements and operational initiatives.
• Conduct field visits and provide operational support when needed.
• Perform other related duties assigned by Management.

Qualification

• Bachelor’s degree is preferred; relevant experience may be considered.
• With experience in field investigation, verification, operations, or team supervision.
• Experience managing field personnel is an advantage.
• Strong leadership, communication, and organizational skills.
• Good problem-solving and decision-making skills.
• Able to manage multiple teams, areas, accounts, and deadlines.
• Proficient in basic Microsoft Office/Google Workspace.
• Willing to travel within assigned areas.
• Able to work independently and under pressure.
• Trustworthy and able to handle confidential information.
• Results-oriented and committed to meeting KPI and SLA requirements.

Skills

• Leadership and Team Management
• Strong Communication and Coordination
• Planning and Organization
• Performance Monitoring and Coaching
• Problem-Solving and Decision-Making
• Time and Deadline Management
• Report Preparation and Documentation
• Field Operations Management
• Attention to Detail
• Conflict Resolution
• Microsoft Office/Google Workspace
• Ability to Work Under Pressure
• Adaptability and Accountability