Area Manager

Manage cleaning services across multiple sites, ensuring high service standards, client satisfaction, compliance, and profitability while leading and developing site teams.

Key Responsibilities

• Oversee the day-to-day delivery of cleaning contracts, ensuring contractual and service level requirements are met.
• Build and maintain strong client relationships as the main point of contact.
• Conduct site inspections, quality audits, and implement corrective actions where needed.
• Recruit, train, supervise, and support cleaning teams to deliver high standards.
• Manage staffing levels, rotas, attendance, and performance.
• Control budgets, labour costs, and consumable usage to achieve profitability targets.
• Ensure compliance with Health & Safety legislation, COSHH, risk assessments, and company procedures.
• Investigate incidents, complaints, and non-conformances, implementing improvements where required.
• Produce performance reports, attend client review meetings, and identify opportunities for service growth and improvement.

Key Measures of Success

• SLA and contract performance
• Client satisfaction
• Audit and quality results
• Budget and profitability targets
• Staff retention and attendance
• Health & Safety compliance

Person Specification

Essential

• Experience managing cleaning or facilities management contracts.
• Strong leadership and people management skills.
• Excellent communication and client relationship skills.
• Budget management experience.
• Knowledge of Health & Safety legislation and COSHH.
• Strong organisational and IT skills.
• Full driving licence.

Desirable

• Facilities Management or Cleaning Management qualification.

Working Environment

• Multi-site role with regular travel.
• Flexibility to work occasional evenings, weekends, and participate in an on-call rota if required

Health & Safety

• Promote a positive safety culture and ensure compliance with all relevant legislation and company policies.
• Ensure staff are trained, risk assessments are completed, and PPE is used appropriately.

This job description may be amended to reflect business and operational needs.