Area Manager

About the role

This is a full-time position that plays a crucial role in driving sales performance and delivering exceptional customer service across restaurant operations within your assigned area. As Area Manager, you will be responsible for overseeing multiple locations, ensuring operational excellence, and maximising revenue whilst maintaining the highest standards of customer satisfaction. This role offers the opportunity to make a significant impact on business growth and brand reputation.

Key responsibilities

• Oversee and manage multiple restaurant locations within the assigned area, ensuring consistent operational performance and adherence to company standards
• Oversee the establishment of sales targets based on executive directives, and formulate strategic plans and guidelines to achieve the designated goals
• Drive sales growth and revenue targets across all venues under your supervision through effective sales strategies and performance monitoring
• Develop and implement customer retention programmes and loyalty initiatives to enhance customer satisfaction and repeat business
• Recruit, train, mentor and manage restaurant staff and shift supervisors to ensure high-quality service delivery
• Monitor and optimise costs, inventory management and resource allocation across locations to maximise profitability
• Build and maintain strong relationships with key customers and corporate clients to secure business opportunities and expand the customer base
• Conduct regular performance reviews and provide coaching to team members to drive continuous improvement
• Respond to customer feedback and complaints promptly, implementing solutions to enhance dining experiences and resolve issues
• Ensure full compliance with health, safety and food hygiene regulations across all managed locations

About you

• Bachelor Degree in Business Management or any related fields
• Minimum 4 years of experience in restaurant management roles
• Proven track record of achieving and exceeding sales targets and driving revenue growth
• Strong customer service orientation with excellent communication and interpersonal skills
• Demonstrated ability to lead, motivate and develop teams in a fast-paced environment
• Proficiency in financial management, including budgeting, cost control and P&L analysis
• Experience in managing multiple locations or territories simultaneously
• Knowledge of food and beverage operations, menu management and inventory control
• Excellent problem-solving abilities and resilience under pressure
• Proficiency in using point-of-sale systems and restaurant management software