AREA MANAGER

JOB DESCRIPTION: AREA MANAGER

Company: Frostee Global Food Corporation (llaollao)
Department: Operations
Reports To: Operations Manager / Operations Director

Job Overview

The Area Manager is responsible for overseeing the overall operations, sales performance, and profitability of multiple llaollao store locations within an assigned area. The position ensures consistent implementation of company policies, brand standards, operational procedures, and customer service expectations. The Area Manager leads and develops store management teams, monitors business performance, and implements strategies to achieve operational efficiency, sales growth, and business objectives.

Key Responsibilities1. Operations Management

• Oversee the daily operations of assigned store locations to ensure compliance with company policies, operating procedures, and brand standards.
• Conduct regular store visits and operational audits to assess service quality, cleanliness, food safety, product quality, and overall store performance.
• Ensure compliance with applicable government regulations, health and sanitation requirements, and company standards.
• Monitor inventory levels, product availability, equipment maintenance, and store facilities.
• Identify operational concerns and implement corrective actions to improve productivity, efficiency, and service delivery.

2. Leadership and People Management

• Lead, coach, and develop Store Managers, Shift Supervisors, and store teams to achieve operational and business targets.
• Monitor employee performance and provide coaching, feedback, and performance evaluations.
• Coordinate with the Human Resources Department on recruitment, onboarding, training, employee relations, and workforce planning.
• Ensure proper staffing, scheduling, attendance monitoring, and manpower allocation across assigned stores.
• Promote accountability, teamwork, professionalism, and continuous employee development.
• Address employee performance and conduct concerns in coordination with Human Resources and in accordance with company policies.

3. Sales and Business Performance

• Drive the achievement of sales targets, profitability goals, and other operational objectives across assigned stores.
• Review sales reports, business trends, and key performance indicators (KPIs) to identify areas for improvement.
• Develop and implement action plans to increase sales, improve customer traffic, and strengthen store performance.
• Ensure proper execution of marketing campaigns, promotional activities, and new product launches.
• Monitor labor costs, product costs, waste, and other operating expenses to support profitability.
• Recommend business strategies based on store performance, market conditions, and operational requirements.

4. Customer Service and Brand Standards

• Ensure consistent delivery of excellent customer service and a positive customer experience across all assigned stores.
• Monitor customer feedback and ensure that complaints and service issues are addressed promptly and professionally.
• Ensure consistent product quality, presentation, and service standards in accordance with llaollao brand requirements.
• Implement improvement measures to address recurring customer concerns and enhance customer satisfaction.

5. Financial and Administrative Management

• Review and analyze daily, weekly, and monthly sales reports and store performance results.
• Monitor store expenses, budgets, labor costs, and other financial indicators.
• Ensure compliance with cash handling, sales reporting, inventory control, and loss prevention procedures.
• Review inventory variances, product wastage, and operational discrepancies, and ensure appropriate corrective action.
• Prepare and submit accurate operational reports and business performance updates to the Operations Manager or Operations Director.
• Ensure timely completion and submission of required store reports and administrative documents.

6. Compliance and Continuous Improvement

• Ensure consistent implementation of company policies, operational procedures, food safety standards, and applicable labor regulations.
• Monitor store audit results and ensure timely completion of corrective and preventive actions.
• Identify opportunities to improve operational processes, resource utilization, and overall business performance.
• Coordinate with relevant departments to resolve operational concerns and support company-wide initiatives.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• At least three (3) to five (5) years of relevant management experience in the food service, quick-service restaurant (QSR), or hospitality industry.
• Experience managing multiple store locations and supervising store management teams is preferred.
• Strong leadership, coaching, and people management skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Good communication, interpersonal, and decision-making skills.
• Knowledge of sales analysis, inventory management, cost control, labor management, and operational reporting.
• Knowledge of food safety, sanitation, and applicable government requirements.
• Proficient in Microsoft Office applications, particularly Excel, and business reporting tools.
• Willingness to travel frequently between assigned store locations.
• Willingness to work flexible hours, including weekends and holidays, as required by business operations.

Core Competencies

• Multi-Store Operations Management
• Leadership and Team Development
• Sales Performance and Profitability Management
• Financial Analysis and Cost Control
• Customer Service Excellence
• Operational Compliance and Quality Assurance
• Problem-Solving and Decision-Making
• Performance Monitoring and Evaluation
• Communication and Stakeholder Coordination
• Planning, Organization, and Time Management

Key Performance Indicators (KPIs)

• Achievement of sales and profitability targets
• Same-store sales growth
• Customer satisfaction and complaint resolution
• Compliance with food safety and brand standards
• Labor cost and product cost management
• Inventory accuracy and reduction of product wastage
• Store audit results and timely resolution of findings
• Employee retention and team performance
• Training completion and development of store management teams
• Compliance with operational policies and reporting requirements
• Overall store productivity and operational efficiency

Pay: Php30,000.00 - Php35,000.00 per hour

Benefits:

• Paid training

Work Location: In person