Area Manager

Key Responsibilities

1. Operations Management

• Supervise the daily operations of assigned restaurant branches.
• Ensure compliance with all Standard Operating Procedures (SOPs).
• Maintain high standards of food quality, cleanliness, service, and sanitation.
• Conduct regular store visits and operational audits.
• Ensure all stores pass internal and external audits.

2. Sales & Profitability

• Drive sales growth and achieve monthly sales targets.
• Analyze sales trends and implement action plans to improve performance.
• Monitor branch Profit & Loss (P&L) statements.
• Control food cost, labor cost, and controllable expenses.
• Improve Net Operating Income (NOI) through effective cost management.

3. People Management

• Recruit, coach, and develop Restaurant Managers and Supervisors.
• Conduct regular performance reviews and coaching sessions.
• Ensure adequate manpower planning and scheduling.
• Promote employee engagement and maintain discipline.
• Identify high-potential employees for succession planning.

4. Customer Experience

• Ensure excellent customer service across all branches.
• Monitor customer feedback and resolve escalated complaints promptly.
• Implement initiatives to improve customer satisfaction and guest loyalty.

5. Food Safety & Quality Assurance

• Ensure compliance with food safety regulations and company standards.
• Monitor product quality, portion control, and recipe consistency.
• Conduct regular quality assurance inspections.

6. Inventory & Cost Control

• Monitor inventory accuracy and stock levels.
• Minimize wastage, spoilage, and product pilferage.
• Ensure proper receiving, storage, and inventory controls.
• Review variance reports and implement corrective actions.

7. Financial Management

• Review daily, weekly, and monthly financial reports.
• Monitor key performance indicators (KPIs).
• Develop action plans for underperforming stores.
• Ensure timely submission of operational and financial reports.

8. Compliance & Risk Management

• Ensure compliance with labor laws, government regulations, and company policies.
• Verify that all permits and licenses are valid and updated.
• Investigate operational incidents and implement corrective actions.
• Promote a safe working environment for employees and customers.

9. New Store Opening & Project Support

• Assist in new store openings, renovations, and store closures.
• Validate store readiness before opening.
• Support marketing campaigns and promotional activities.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Hotel & Restaurant Management, or a related field.
• At least 3–5 years of multi-unit restaurant management experience.
• Strong leadership and coaching skills.
• Excellent analytical and financial management skills.
• Strong communication and problem-solving abilities.
• Proficient in Microsoft Office and restaurant POS systems.
• Willing to travel frequently and work flexible hours.