Area Manager

Role - Area Delight Manager

Location - Hyderabad | 6 Days working

Experience - 2 yrs as AM

About the company:

We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast.

The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods' current presence in India & Middle East with close to 50 brands and 4500+ internet restaurants has been built on The Rebel Operating System.

While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.
We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.

https://spirit.rebelfoods.com/why-is-rebel-foods-hiring-super-talented-engineers-b88586223ebe
https://spirit.rebelfoods.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-cb5b0cea4dc8
https://spirit.rebelfoods.com/winning-the-last-frontier-for-consumer-internet-5f2a659c43db
https://spirit.rebelfoods.com/a-unique-take-on-food-tech-dcef8c51ba41

About the Role

We are looking for an experienced Area Delight Manager (ADM) to join our operations team in Hyderabad. The ideal candidate should have a strong background in the QSR industry and proven experience managing multiple stores, driving operational excellence, team performance, customer delight, and business profitability.

The candidate will be responsible for overseeing 4-5+ stores, ensuring smooth day-to-day operations while consistently achieving business, operational, and customer experience targets.

Key Responsibilities:

• Manage and oversee the operations of 4-5+ QSR stores across the assigned area.
• Drive store-level sales, profitability, productivity, and operational KPIs.
• Ensure adherence to company SOPs, food safety, hygiene, quality, and compliance standards.
• Monitor store performance and identify opportunities to improve sales and operational efficiency.
• Coach, mentor, and develop Store Managers and frontline teams.
• Ensure adequate staffing, manpower planning, attendance, and employee productivity across stores.
• Conduct regular store visits and audits to identify gaps and implement corrective actions.
• Drive customer satisfaction and ensure a consistently high-quality customer experience.
• Monitor key metrics such as sales, food cost, wastage, labour cost, order accuracy, customer complaints, and store productivity.
• Work closely with central/support functions such as HR, Supply Chain, Training, Finance, and Business teams.
• Manage inventory, stock availability, wastage, and operational costs.
• Ensure timely execution of new initiatives, promotions, and business processes at the store level.
• Analyse store-level data and prepare action plans to improve performance.
• Handle operational escalations and resolve issues effectively.
• Build a strong performance-oriented culture across the assigned stores.

Skills/Requirements:

• 2+ years of experience as an Area Delight Manager / Area Manager in the QSR or food-service industry.
• Proven experience managing at least 4-5 stores simultaneously.
• Strong understanding of QSR store operations and multi-unit management.
• Experience in managing Store Managers and large frontline teams.
• Strong exposure to sales, profitability, manpower, inventory, food safety, and customer experience metrics.
• Fluency in Telugu is mandatory.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and target-driven environment.
• Willingness to travel between stores within Hyderabad.

The Rebel Culture:

We believe in empowering and growing people to perform the best at their job functions. We follow Outcome-oriented, fail-fast iterative & collaborative culture to move fast in building tech solutions. Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself and who will be the best fit for our company. We suggest you go through it before making up your mind.
Culture@Rebel