Area Manager - Debt Management Services - SME

Job Purpose

This position is open with Bajaj Finance ltd. Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them. Own It - Acknowledges uncertainty and makes changes in own decisions/actions for better outcomes.

Duties and Responsibilities

• To achieve collection targets of the area assigned, ensuring meeting PL ROLL BACK Targets/PSBL collection target, meeting the Target on Cost of Collections.
• Control delinquency and focus on WRITE - OFF.
• Ensuring documented feedback.
• Ensuring legal tools of 138 /arbitration summons, warrants are executed along with legal team.
• Ensuring audit queries are complied with.
• Ensuring adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise.
• Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.
• Ensuring background and reference check of agencies / DMAs being appointed.
• Constant evaluation of DMAs and agencies.
• Identify and manage training needs for the CEs.
• Support collection officers in legal / police issues.
• Ensuring Champion Champion collection is driven successfully in the field.
• Visit Random customers.

Required Qualifications and Experience

• Practice Emotional Intelligence - Develops the team, supporting them to do more
• Listens to others, stays calm under pressure, and treats everyone with respect.