Area Manager - Fleet Operations

Job Purpose
This position is open with Bajaj Finance ltd.

• Achieving exceeding Business goals and targets for Commercial Vehicle Finance. Managing grooming of the team to achieve their respective targets

Duties and Responsibilities

• Achieving exceeding Business goals and targets for Rural Two Wheeler Loans

• Creating a strong compliant sales culture to drive business.

• Sales Force Management, data management and efficient use of call center leads

• Dealer visit along with sales manager/FOS

• Portfolio management 99% zero bucket collections

• Maintaining FEMI at 9% across location span

• Monthly 5 days location travel

• Ensure teams adherence to sales governance compliance processes

• Adherence to customer delivery TAT

• Ensure implementation of promotional plans contests and suggesting new and innovating promotion plan for the area of work.

• Recruiting and Retaining high performers.

• Team management Grooming of the team to achieve their respective targets

• Managing the Delinquency of the business sourced to ensure health of portfolio

• Excel power point presentation knowledge skills

• Daily review with ABSM regarding projections / activity plan for the day

• Reviews with ABSM on projection verses delivery daily, to spur planning for the next day

• Ensures execution of the defined activity plan for customer visits by the team during the day

• Assists in Collections in HTS cases for buckets X and 1, as well as higher buckets

• Provides feedback to under-performing team members - seeks to understand causes, to provide timely and appropriate inputs and support

• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant

• Resolves issues regarding documentations

• Decides on approaching customers of risk-prone geographical areas and profiles, and to stop approaching specific profiles, based on delinquency patterns

• Plans for business expansion - identifies and maps new areas, including fraud likelihoods, derives projections; Shares and discusses with branch teams and ASSCs - takes inputs to make action plans clear; Shares projections, action plans and budgets with RSM, seeking approval

• Cascades finalised plans received from RSM to the team - derives aligned short-term performance benchmarks such as DRR; Plans with team to achieve them

• Periodically monitors team on productivity metrics, and assists in resolving their issues; Monitors month on month productivity, WIRR, Insurance penetration, CC and CW lead penetration

• Shortlists from among initial candidate lists, makes recommendations of known candidates; Conducts initial interview with shortlisted candidates, providing comments as per format, and recommendations

• Reviews and discusses achievement with team periodically; Conducts mid-year and annual performance review per team member, providing feedback for their improvement

  4.MAJOR CHALLENGES
  (Challenges faced on an on-going basis in carrying out the job)

• Team Management

• Retention of front line sales force

• Maintaining consistent delivery of high performance

• Attrition (on roll off roll)

Required Qualifications and Experience
Education
Graduation / MBA
Experience Skills

Graduation with 4 to 6 years and MBA with 3-4 years of relevant experience
Demonstrated success achievement orientation.
Strong analytical skills to drive channel performance and drive profitability
Strong bias for action driving results in a high performance environment.
People Relationship Management skills
Excellent Communication and Negotiation Skills
Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.