Area Manager II, Operations

Description Our FC Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for seasoned, customer-focused leaders who want to join our team as an Area Manager at our FC.

In this role, you will lead multiple teams of hourly workforce and will be responsible for developing and coaching other managers while ensuring the highest levels of safety, quality, attendance, and performance across operations. You will drive strategic initiatives and optimize processes while maintaining service level agreements and delivery expectations. Your scope includes ensuring inventory is efficiently processed and distributed from vendors to our Fulfillment Centers (FCs) at the right time and in the right quantities, supporting the broader Amazon fulfillment network and ultimately enabling timely customer deliveries. You will also be responsible for implementing new technologies and processes to enhance operational efficiency.

Key job responsibilities

• Lead multiple departments/areas of hourly associates through effective coaching, mentoring, and performance management.
• Drive strategic initiatives and implement innovative solutions to improve operational efficiency across multiple areas/shifts.
• Analyze complex data and metrics to identify trends, develop action plans, and drive continuous improvement projects that impact multiple departments.
• Manage safety, quality, productivity, and customer delivery promise at a broader scope while ensuring standardization across operations.
• Build and maintain strong partnerships with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop and execute long-term strategies.
• Create and maintain performance management tools to drive accountability.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather.
• Continuously climb and descend stairs .(applies to sites with stairs)

A day in the life

A Typical Day Might Look Like This

• Begin with a comprehensive review of cross-departmental metrics and KPIs from previous shifts.
• Lead multiple area huddles to align goals, safety priorities, and operational strategies.
• Conduct Gemba walks across various departments to identify process improvement opportunities and ensure standardization.
• Drive problem-solving sessions to address systemic issues affecting multiple areas.
• Develop and implement process improvements to optimize productivity and quality.
• Lead critical projects that impact multiple operational areas.

You'll be instrumental in shaping the future of our operations while maintaining day-to-day excellence across various departments.

About The Team BASIC QUALIFICATIONS

• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of performance metrics, process improvement or lean techniques experience
• Experience in oral and written communication in English
• Bachelor's degree or equivalent

Preferred Qualifications

• Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• MBA, or Master's degree
• Experience with Lean/Six Sigma

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10566564