Area Manager (Klang Valley)

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned into a network of 25 clinics within a remarkable 6 year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include Aglow Clinic a leading aesthetic clinic chain; Dr. Aglow, specializing in professional medical skincare products; ACT Health Clinic, promoting wellness and regenerative medicine; and Aglow Hair, specializing in hair growth.

Offering a comprehensive range of medical-grade solutions for complete head-to-toe treatments, our services are designed to deliver gratifying results within an elegant and serene atmosphere. Our unwavering commitment to exceptional client service is characterized by a warm, effective, and genuine approach, ensuring that each client receives the utmost care and attention they deserve.

Overview

We are seeking a highly motivated and experienced Area Manager to oversee sales and operations. The ideal candidate will have strong leadership skills, a client-focused approach and a proven track record in managing teams and achieving business objectives.

We are looking for x1 Area Manager:

1. Area Manager - Based in Klang Valley

Job Responsibilities:

•⁠ ⁠Oversee Multiple Clinic Operations

Ensure smooth day-to-day operations across all assigned clinics, maintaining consistent service quality and adherence to company standards.

•⁠ ⁠Sales Monitoring & Strategy

Track sales figures and KPIs, identify underperforming outlets / team members and implement action plans to improve sales outcomes.

•⁠ ⁠Sales Execution & Team Support

Demonstrates strong personal sales capabilities and readily steps in to support subordinates, ensuring seamless workflow and team efficiency when needed.

•⁠ ⁠Team Leadership and Coaching

Support and mentor Branch Managers and clinical colleagues, providing guidance on sales techniques, customer service and professional development.

•⁠ ⁠Client Experience Management

Ensure 5 Star standards of client care, handle escalated complaints and oversee SOP compliance to deliver a premium aesthetic experience.

•⁠ ⁠Staffing and Recruitment Support

Assist with hiring, onboarding and retaining talent, ensuring each clinic is adequately staffed with trained professionals.

•⁠ ⁠Marketing and Promotion Execution

Coordinate the rollout of campaigns, promotions and seasonal events to ensure alignment with head office strategies and local relevance.

•⁠ ⁠Inventory Oversight

Monitor and maintain accurate stock levels across all clinics, conduct regular stock tallies and reconciliation against system records, ensure timely replenishment, and identify and address any stock discrepancies, wastage, or losses.

•⁠ ⁠Compliance and Regulatory Checks

Ensure all clinics comply with health regulations and internal protocols, including treatment documentation and licensing requirements.

•⁠ ⁠Clinic Visits and Audits

Conduct regular visits to each location to observe service delivery, review records, and provide on-the-ground support.

•⁠ ⁠Reporting and Communication

Provide weekly or monthly updates to the General Manager or HQ, sharing performance insights, challenges, and improvement suggestions.

Key Requirements :

• ⁠ ⁠Minimum 2 years of experience managing operations in an aesthetic clinic or related beauty/wellness environment.

• ⁠ ⁠Passionate about the aesthetics industry, with up-to-date knowledge of treatments, trends, and client expectations.

• ⁠ ⁠Strong leadership and people management skills with the ability to coach, motivate and lead teams across multiple locations.

• ⁠ ⁠Excellent interpersonal and communication abilities to build trust, manage team dynamics, and resolve conflicts effectively.

• ⁠ ⁠Highly organized with strong multitasking and problem-solving capabilities in a fast-paced environment.

• ⁠ ⁠Committed to delivering exceptional client service and maintaining high operational standards.

Job Highlights

• Competitive salary and comprehensive benefits package offered.
• Join a prominent healthcare organization and be part of a leading team in the industry.
• Engage in a dynamic and collaborative work environment that values teamwork.
• Business partnership opportunities available for growth and success.
• Access to professional development and growth opportunities to enhance your career.