Area Manager (Night Shift), Reverse Logistics Operations

DESCRIPTION

We are seeking a results-oriented Area Manager to supervise daily operations at our reverse logistics site. This role requires a data-driven professional who is focused on process execution and continuous improvement while demonstrating strong people leadership. The ideal candidate will show capabilities that raise the bar, combining hands-on operational management with team development and process optimization.
As an Area Manager, you will directly supervise a team of associates responsible for processing returned items, vendor returns, and asset recovery operations. You'll ensure your team executes RMA processing, failure analysis, sorting, and vendor management activities while meeting quality standards and operational metrics. This role demands someone who can lead by example on the floor, make quick decisions to resolve issues, and develop team members in a fast-paced, 24/7 operational environment.
This position requires flexibility to work rotating day and night shifts with 11-hour shift schedules, including weekends and holidays as needed to support continuous operations.

Key job responsibilities

• Directly supervise a team of associates in reverse logistics operations including failed gear sorting, RMA processing, vendor returns, and asset recovery
• Maintain active presence on the operations floor for up to 12 hours per shift, leading by example and providing hands-on support
• Monitor work queues and service level agreement (SLA) adherence to ensure timely processing of returns and vendor shipments
• Audit employees work to ensure results meet quality standards and operational requirements
• Use data and metrics to identify priorities and determine when situations require deep dives versus quick resolution
• Identify and recommend improvements to tools, procedures, and workflows to enhance operational efficiency
• Manage straightforward operational problems and escalate roadblocks and risks appropriately
• Conduct regular team meetings, daily huddles, and shift briefings to communicate priorities and performance
• Provide coaching, feedback, and on-the-job training to develop team member skills and capabilities
• Support hiring activities and onboard new team members using established training materials
• Ensure compliance with safety protocols, quality standards, and operational procedures
• Facilitate effective shift handoffs to maintain operational continuity across day and night operations
• Track and report on key performance indicators (KPIs) including throughput, quality, and safety metrics

A day in the life
This position is designed for emerging leaders ready to take ownership of team performance and operational outcomes. You'll be expected to not only supervise daily activities but also optimize workflows, use data to drive decisions, and develop your team members' capabilities. We're looking for someone who can lead from the front, solve problems independently, and demonstrate the data-driven, people-oriented leadership that defines Amazon's operational excellence—all while maintaining high standards across demanding 12-hour shifts in a 24/7 environment.
Physical Requirements:

• Comfortable working in a warehouse environment with varying temperatures
• Ability to work rotating day/night shifts, weekends, and holidays as required by operational needs

BASIC QUALIFICATIONS

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience managing people
• Experience in a logistics/operations environment

PREFERRED QUALIFICATIONS

• Experience with performance metrics and process improvement and Lean techniques

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