Area Manager – North East England

Job Title: Area Manager – North East England Region: North East England Reports to: Managing Director Department: Sales and Operations

1. Role OverviewThe Area Manager – North East England will be responsible for developing, growing, and managing Kassoe Housing UK's business throughout the North East of England. The role combines regional business development and sales with hands-on operational responsibility for sourcing, setting up, and managing accommodation for corporate clients.Working independently while collaborating with the wider Kassoe Housing UK team, the Area Manager will take ownership of the region's commercial performance, identifying new business opportunities, building strategic client relationships, developing a network of accommodation providers, and overseeing the delivery of high-quality accommodation solutions.The role requires a commercially driven individual who can identify opportunities, win new business, grow existing accounts, and build a sustainable regional operation. Alongside these responsibilities, the Area Manager will be actively involved in the practical delivery of accommodation, including property sourcing, financial calculations, negotiations, property onboarding, tenancy management, and off-boarding.Kassoe Housing UK is a leading provider of bespoke housing solutions for global business travel, corporate relocations, and temporary accommodation throughout Europe. We have established strong relationships across the construction and engineering sectors, providing tailored accommodation solutions to meet the needs of businesses and their workforces.The successful candidate will act as the driving force behind the growth of the North East region, balancing commercial development with operational delivery, excellent customer service, and profitable business management.

2. Key ResponsibilitiesA. Regional Business Development and Sales

• Take ownership of developing and growing Kassoe Housing UK's presence throughout the North East of England.
• Identify and pursue new business opportunities across construction, engineering, infrastructure, energy, manufacturing, and other relevant sectors.
• Research the regional market to identify prospective clients, upcoming projects, workforce accommodation requirements, and opportunities for growth.
• Develop relationships with directors, senior managers, project managers, procurement teams, and other key decision-makers.
• Use a consultative sales approach to understand client requirements and present tailored accommodation solutions.
• Generate new revenue through proactive business development, networking, referrals, and strategic partnerships.
• Develop existing client relationships by identifying opportunities to increase revenue and introduce additional services.
• Build a strong pipeline of prospective clients and manage opportunities from initial contact through to agreement and delivery.
• Set clear, measurable, and time-bound objectives for regional business development and revenue growth.
• Monitor competitor activity, market trends, and regional developments to identify opportunities for expansion.
• Negotiate commercial terms and agreements to secure profitable business while maintaining long-term client relationships.

B. Client Relationship and Account Management

• Develop and maintain strong, long-term relationships with clients across the region.
• Act as a key point of contact for regional clients, ensuring their accommodation requirements are understood and delivered effectively.
• Work closely with clients to understand project timelines, workforce numbers, locations, budgets, and changing accommodation needs.
• Manage client expectations and ensure accommodation solutions meet agreed requirements.
• Maintain regular communication throughout the accommodation process, from initial enquiry to completion of the stay.
• Resolve issues promptly and professionally, working with internal departments and accommodation providers as required.
• Identify opportunities to strengthen client relationships, improve service delivery, and increase repeat business.
• Ensure clients receive a consistently high standard of service and customer care.

C. Accommodation Sourcing and Property Setup

• Take an active, hands-on role in sourcing and securing suitable accommodation for clients throughout the North East.
• Research new locations and accommodation markets in response to client demand and anticipated business opportunities.
• Identify suitable properties through landlords, agents, property owners, and accommodation providers.
• Assess properties against client requirements, location, availability, quality, costs, and commercial viability.
• Calculate property costs, proposed rates, margins, and potential profitability before committing to accommodation arrangements.
• Negotiate rates, terms, and conditions with landlords, agents, and providers.
• Arrange and attend property viewings.
• Coordinate the setup and onboarding of properties, ensuring all necessary information, agreements, and arrangements are in place before occupation.
• Liaise with internal teams and external providers to coordinate property readiness, utilities, access arrangements, and other operational requirements.
• Ensure property details, costs, availability, and relevant documentation are accurately recorded in the Kassoe Housing system.
• Monitor the suitability and performance of properties within the regional portfolio.
• Identify opportunities to expand the accommodation portfolio in line with client demand and regional growth plans.

D. Accommodation and Tenancy Management

• Oversee accommodation requirements from initial enquiry through to property off-boarding.
• Receive and qualify accommodation requests, ensuring all relevant client requirements are captured.
• Coordinate property searches and provide suitable accommodation options to clients.
• Prepare accommodation proposals, brochures, and supporting information as required.
• Manage communication between clients, landlords, agents, suppliers, and internal departments.
• Coordinate bookings, property onboarding, tenancy arrangements, extensions, changes, and off-boarding.
• Monitor ongoing accommodation arrangements to ensure they remain suitable and commercially viable.
• Manage property-related issues and coordinate their resolution with the relevant parties.
• Oversee utility arrangements, property-related administration, and associated costs where applicable.
• Ensure agreements, tenancy documentation, and contractual requirements are properly managed.
• Maintain accurate property and client records within the Kassoe Housing system.
• Ensure accommodation is delivered in accordance with company procedures, contractual obligations, and applicable legal requirements.

E. Supplier and Property Portfolio Development

• Build and maintain a strong network of landlords, estate agents, property owners, and accommodation providers across the North East.
• Develop relationships with local suppliers to improve accommodation availability, quality, and commercial terms.
• Identify new property opportunities to support current and future client requirements.
• Negotiate competitive rates and terms to support regional profitability.
• Monitor market pricing, availability, and demand to ensure the regional portfolio remains competitive.
• Maintain positive supplier relationships and address service or property issues promptly.
• Evaluate potential properties and suppliers against agreed commercial and operational criteria.
• Identify gaps in regional accommodation coverage and develop plans to address them.

F. Commercial and Financial Management

• Take responsibility for the commercial performance and profitability of the North East region.
• Balance new business development with the financial and operational requirements of accommodation delivery.
• Assess the financial viability of accommodation opportunities before commitments are made.
• Monitor revenue, costs, margins, and regional performance against agreed targets.
• Ensure client pricing and supplier negotiations support the company's commercial objectives.
• Support timely invoicing and the resolution of billing or payment queries.
• Monitor contractual commitments and identify potential commercial risks.
• Maintain accurate forecasts of sales opportunities, future accommodation requirements, and expected revenue.
• Identify ways to improve profitability, reduce unnecessary costs, and increase operational efficiency.
• Provide regular updates to the Managing Director on regional performance, opportunities, and challenges.

G. Regional Team Coordination and Management

• Take responsibility for coordinating the day-to-day activities required to operate and grow the North East region.
• Work collaboratively with the wider Kassoe Housing UK team, including sales, operations, finance, and accommodation management.
• Coordinate internal resources to ensure new business opportunities translate into successful accommodation delivery.
• Provide support, guidance, and direction to colleagues involved in regional activities, as appropriate.
• Share regional market knowledge, client information, supplier updates, and operational best practices with the wider team.
• Help establish efficient working practices as the regional business grows.
• Contribute to team development, collaboration, and a positive, accountable working culture.
• Take an active role in identifying resource requirements and opportunities to develop the regional operation as demand increases.

H. Systems, Administration and Reporting

• Use the Kassoe Housing system to manage and maintain accurate client, property, supplier, booking, and opportunity information.
• Ensure all relevant records are kept up to date throughout the sales and accommodation lifecycle.
• Maintain clear records of client requirements, property costs, commercial calculations, agreements, and accommodation arrangements.
• Manage and maintain relevant non-circumvention agreements (NCAs), contracts, and supporting documentation.
• Prepare accommodation brochures, proposals, property comparisons, and client documentation.
• Ensure information is shared accurately and promptly with the relevant internal departments and external providers.
• Monitor sales pipelines, accommodation activity, revenue forecasts, and regional performance.
• Prepare regular reports for the Managing Director on business development, revenue, profitability, property portfolio growth, and operational delivery.
• Follow company processes and procedures to ensure consistency, accuracy, and accountability.

**3. Key Performance Indicators (KPIs)**Performance will be assessed against agreed objectives, including:

• Regional growth: Growth in revenue, profitability, and overall business activity throughout the North East.
• New business development: Number and value of new opportunities generated and converted into active clients.
• Client retention: Growth of existing accounts, repeat business, and client satisfaction.
• Commercial performance: Achievement of agreed revenue, margin, and profitability targets.
• Accommodation delivery: Successful sourcing, setup, and management of properties to meet client requirements.
• Property portfolio growth: Development of a suitable and commercially viable regional accommodation network.
• Supplier relationships: Quality, reliability, availability, and competitiveness of accommodation providers.
• Operational efficiency: Timely completion of accommodation requests, property onboarding, tenancy management, and off-boarding.
• System accuracy: Accurate and up-to-date records within the Kassoe Housing system.
• Customer service: Effective communication, problem resolution, and consistent service quality.
• Regional development: Establishment of a sustainable operation capable of supporting further business growth.

Specific targets and reporting measures will be agreed with the Managing Director.

4. Skills, Experience and Personal AttributesThe successful candidate will demonstrate:

• Experience in business development, sales, area management, property, accommodation, hospitality, or a related commercial sector.
• A proven ability to generate new business and develop lasting commercial relationships.
• Strong commercial awareness and the ability to assess opportunities in terms of revenue, costs, margins, and profitability.
• Experience negotiating with clients, landlords, agents, suppliers, or other commercial partners.
• Strong organisational skills and the ability to manage multiple sales opportunities and accommodation requirements simultaneously.
• A practical, hands-on approach to property sourcing, setup, and operational problem-solving.
• Excellent communication, negotiation, and relationship-management skills.
• The ability to work independently, take ownership, and make sound commercial decisions.
• A proactive and entrepreneurial mindset, with a clear focus on regional growth.
• Strong attention to detail when managing contracts, property information, financial calculations, and administration.
• Confidence using business systems, CRM tools, and property management software, including the ability to learn and use the Kassoe Housing system effectively.
• A customer-focused approach and commitment to delivering high-quality accommodation solutions.
• A full, valid UK driving licence is essential, as regular travel throughout the North East of England is required to visit clients, attend property viewings, meet accommodation providers, and oversee property setup and management.
• The willingness and ability to travel regularly throughout the North East of England as required by the role.

Experience within the construction, engineering, infrastructure, energy, or project-based sectors would be advantageous, particularly where workforce accommodation or corporate housing is involved.

5. General Responsibilities

The Area Manager is expected to represent Kassoe Housing UK professionally, uphold the company's values, and act in the best interests of the business, its clients, suppliers, and colleagues.The role requires flexibility and a willingness to undertake additional reasonable duties and responsibilities as business needs evolve. The company reserves the right to amend this job description to reflect changing operational requirements and business priorities.

Pay: £29,000.00 per year

Benefits:

• Company events
• Work from home

Work Location: Hybrid remote in Hartlepool TS24