Area Manager - ON

About the role

The Luxury Portfolio Area Manager leads sales, profitability, and KPI results across all luxury stores in an assigned portfolio. This role involves monitoring performance trends, supporting new store openings and expansions, and ensuring exceptional customer service standards aligned with each brand's luxury DNA.

Key responsibilities

• Deliver sales, profitability, and KPI results across all luxury stores in the assigned portfolio
• Monitor performance trends (ATV, UPT, conversion, customer engagement) and implement corrective actions where needed
• Review and challenge store budgets, sales targets, and P&L performance in alignment with company objectives
• Support new store openings, relocations, and expansion projects with manpower, operational, and commercial readiness
• Ensure the delivery of exceptional customer service standards aligned with each brand's luxury DNA
• Regularly visit stores to assess service excellence, store presentation, and compliance with brand guidelines
• Lead, coach, and inspire Store Managers to be strong brand ambassadors and people leaders
• Drive succession planning, talent retention, and career development within the portfolio
• Oversee compliance with operational policies, SOPs, and luxury retail standards
• Work closely with Merchandising, Marketing, Visual Merchandising, and HR to ensure store teams have the tools and support they need

About you

• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field
• Minimum 8–10 years of experience in retail management, with at least 3–5 years in a multi-store / area management role
• Proven track record in luxury retail or premium brand management, with strong exposure to store operations, clienteling, and customer experience excellence
• Experience in managing P&L, budgeting, and commercial KPIs across multiple locations
• Solid background in people leadership, talent development, and succession planning
• Experience in new store openings, market expansion, or brand launch projects is highly desirable