Area Manager - Retail Collections

Core Responsibilities:

• Regular reviews of current processes and ensure better control
• Manage portfolio in the assigned region on various parameters and ensure unit as objective is uncompromised
• Build and develop measurement standards to monitor performance of the collections tele caliing team
• Ensure inventory management through resolution, roll back, normalization for the bucket and take proactive steps to control/ reduce inventory for the bucket/location
• Take adequate steps to ensure receipt of payments and recovery of bad debts while monitoring legal proceedings with in house external legal team/advocates.
• Support to implement best collection strategies with coordination of stakeholders of operations, Sales IT department.
• Empanel and retain right vendor / Agency.
• Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors

Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Graduate : Yes

Masters/Postgraduate: Optional

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