Area Manager/ Senior Area Manager - Customer Support

Role holder to lead the team in the region to ensure Customer Satisfaction, Business Growth through Service Promotion and effective Service Reach.

Role & responsibilities

• Strategize and develop service plan in line for enhanced CSI score.
• To strategize and improve service reachability.
• To improve reach, systems and productivity of dealer infrastructure.
• To ensure efficient complaint handling SOPs are implemented across the region.
• Ensure skill development of team and dealer teams through regular learning interventions.
• Achieve revenue growth and profitability at dealer points through initiatives and regular reviews

Preferred candidate profile

• An Engineering graduate with 10+ years in the Auto / Tractor industry. Should have been in after sales function leading a region or have exposure handling a team.
• Good communication skills, proven ability to build relationships and work with multiple stakeholders