Area Manager, Sub Same Day Operations

Description We are seeking a hands-on and results-driven Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas — including inbound, processing, sortation, or dispatch — ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time-critical environment.

Key job responsibilities

People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real-time headcount adjustments, coaching, performance feedback, and attendance management

Productivity & Throughput: Drive area-level throughput targets (bags/minute, units/hour), manage real-time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals

Quality Execution: Monitor and reduce area-level defects including mis-sorts, mis-scans, and package handling errors; execute standard work audits and escalate systemic quality issues with root cause data

Communication & Escalation: Provide real-time shift updates to Site Leader, escalate labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand-ups and shift handoff reviews

Metrics Ownership: Track and act on real-time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Speak, write, and read fluently in Portuguese
• Experience in managing teams
• Experience in a logistics/operations environment

Preferred Qualifications

• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Logistica do Brasil

Job ID: A10510712