AREA MANAGER/ Training

Job Description: Area Manager – Training

Department: Operations
Reports To: Operations Manager / Operations Director

Job Overview

The Area Manager – Training oversees the operations and performance of multiple llaollao stores within an assigned area. The role ensures operational excellence, consistent brand standards, excellent customer service, and achievement of sales and business targets. The position also provides leadership, coaching, and training support to store teams.

Key Responsibilities

Operations Management

• Oversee daily operations of assigned stores and ensure compliance with company standards.
• Conduct regular store visits, audits, and performance checks.
• Monitor food safety, cleanliness, inventory, equipment, and store facilities.
• Identify operational issues and implement appropriate solutions.

Leadership & Training

• Lead, coach, train, and develop Store Managers, Shift Supervisors, and store teams.
• Monitor employee performance and provide feedback and coaching.
• Support recruitment, onboarding, training, and succession planning.
• Promote teamwork, accountability, and continuous improvement.

Sales & Business Performance

• Drive sales, profitability, and operational targets across assigned stores.
• Monitor sales trends, KPIs, labor costs, food costs, and operating expenses.
• Develop action plans to improve sales, productivity, and profitability.
• Support marketing campaigns, promotions, and new product launches.

Customer Experience

• Ensure consistent and excellent customer service across all stores.
• Address escalated customer concerns and implement service improvements.

Reporting & Administration

• Review daily, weekly, and monthly sales and operational reports.
• Ensure proper cash handling, inventory control, and loss prevention.
• Prepare performance reports and provide updates to management.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or related field.
• 3–5 years of management experience in food service, QSR, retail, or hospitality.
• Experience managing multiple stores is preferred.
• Strong leadership, coaching, communication, and problem-solving skills.
• Knowledge of food safety, inventory, labor management, and financial controls.
• Proficient in Microsoft Office and business reporting.
• Willing to travel between assigned stores and work flexible hours, including weekends and holidays.

Core Competencies

• Multi-Store Operations Management
• Leadership & Team Development
• Sales & Profitability Management
• Training & Coaching
• Customer Service
• Performance Management
• Problem Solving & Decision Making
• Communication & Organization

Key Performance Indicators (KPIs)

• Sales and profit target achievement
• Store operational and audit compliance
• Customer satisfaction
• Labor and food cost management
• Inventory accuracy and waste reduction
• Employee retention and engagement
• Training completion and team development
• Overall operational efficiency and brand compliance

Benefits:

• Paid training

Work Location: In person