Area Manager/ Training

AREA MANAGER/ TRAINING

Company: Frostee Global Food Corporation
Location: NCR
Department: Operations / Training
Reports To: Operations Manager / Operations Director

JOB OVERVIEW

The Area Training Manager is responsible for managing and delivering training programs across assigned llaollao stores in NCR. The role focuses on employee development, operational standards, service excellence, and ensuring that training programs effectively support store performance and business goals.

KEY RESPONSIBILITIES

Training & Development

• Plan and implement training programs based on company standards and operational needs.
• Conduct onboarding, product knowledge, customer service, food safety, and store operations training.
• Identify training needs and skill gaps across assigned stores.
• Conduct coaching, refresher training, and on-the-job training.
• Develop training materials, assessments, and learning activities.

Store & Operations Support

• Conduct regular store visits to monitor training implementation and employee performance.
• Work closely with Store Managers and Operations teams to address performance and training concerns.
• Ensure employees follow company policies, service standards, food safety guidelines, and operating procedures.
• Support the training and development of Store Managers, Shift Supervisors, and Team Members.

Monitoring & Reporting

• Monitor training effectiveness and employee progress.
• Maintain accurate training records, attendance, and completion reports.
• Prepare regular training updates and recommendations for management.
• Identify opportunities to improve training programs and operational performance.

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Training & Development, Business Administration, Hospitality Management, or a related field.
• At least 2–3 years of experience in training, learning and development, or operations, preferably in food service, QSR, retail, or FMCG.
• Experience handling multiple stores or field-based training is an advantage.
• Strong presentation, facilitation, coaching, and communication skills.
• Knowledge of customer service, food safety, and store operations.
• Strong organizational, time-management, and reporting skills.
• Proficient in Microsoft Office and/or Google Workspace.
• Willing to travel to assigned stores within NCR.
• Able to work independently and collaborate effectively with Operations and Management.

Benefits:

• Promotion to permanent employee

Work Location: In person