Area Manager-West

该职位来源于猎聘 Purpose Responsible for the people, financial and operational management of stores in the respective area by translating the area plans into tangible actions enabling shop teams to reach the targets.

Business Impact Making sure all the financial, operational and people management within the area goes well by developing and implementing operational store plans to maximize sales and KPI performance, improve customer experience, improve people capabilities and optimize team structures and people engagement.

Interaction

• Reports to the Head of Retail
• Part of the Local Retail Leadership Team
• Manager and coach for Shop Managers
• Works closely with HR department about building and developing strong teams and individuals
• Contact with Retail Coordination about operations
• Contact with the Format & Design and Marketing department about the image of the Rituals store
• Contact with Training department about the need for development of store teams

Creativity

• Pro-actively define area action plans, in consultation with the Head of Retail, to continuously increase performance, optimize operations and maximize people engagement
• Be a role model, empower and energize the store teams to create excellent customer experience and smooth operations
• Build capabilities in the respective area to continuous improve performance and people skills
• Drive transformation initatives and enable shop managers to ‘live the change’

Result Area’s

• Your Store
• By translating area performance objectives into store sales and KPI targets
• By monitoring and reporting on performance KPIs and identifying area / store improvement opportunities
• By monitoring personnel costs and productivity levels to stay within targets and coaching Shop managers to drive the right balance (quantity vs quality) in personnel planning to provide best in class customer experience while ensuring productivity stays within budget
• By approving monthly personnel plans developed by Shop Managers
• By defining actions plans and arranging the required resources to improve area / store improvements
• By showing frontline and customer obsession, being present at the shop floor inspiring store teams aiming to improve customer experience
• Your Team
• By attracting, selecting and hiring shop management
• By ensuring new shop managers are succesfully onboarded
• By spending at least 25% of your time coaching shop team members in the shop / on the shop floor to develop individual capabilities
• By having monthly 1on1 meetings with Shop Managers to make a true connection, build trust and further develop individuals
• By creating and facilitating a learning environment in which positive & constructive feedback giving and receiving is the norm
• Through celebrating performance achievements with shop teams
• By driving shop team participation in product, service, operational and leadership trainings
• Your Rituals
• By monthly visiting all stores within the respective area to support and enable Shop Managers to optimize store operations
• By being a role model, walking the talk, be present at the shop floor
• By being curious to understand every part of the store’s operations to support Shop Managers in the best possible way
• By transfering (or filtering) information from central / local head office to store management
• By being a change agent, driving central / local transformation programs to professionalize store operations and optimize store performance

Background

• Experience in retail, preferably including area / store management
• Preferably experience in cosmetics
• Excellent social and verbal and written communication skills (also in English)
• Experience with data analysis and reporting
• Results oriented, keen eye for detail, pragmatic and structured
• Skills on advising, decision-making and problem solving
• People management skills and experience (coaching, empathy, inspire)

Education Level Minimum of a Bachelors Degree or equivalent in an appropriate subject.

Experience At least five years of relevant experience within the retail or hospitality industry.