AREA MANAGER/ASSISTANT AREA MANAGER

ROLES AND RESPONSIBILITIES

Operations

• Ensure compliance with the company’s policies and procedures
• Responsible for staff rostering to ensure adequate manpower across outlets
• Influencing and decision making on aspects such as recruitment, discipline, termination of employment and performance assessment
• Perform outlet inspection at least once a week
• Share relevant and pertinent news/information with the outlet staff on a regular basis
• Conduct regular outlet meeting for feedback on strategies to achieve sales targets
• Ensure that quality of products, service, and outlet ambience consistently meets and/or exceeds company standards.
• Ensure the accuracy and timely submission of all monthly documents and reports of outlets to Head Office
• To undertake any other duties and responsibilities assigned by the management

Training and Development

• Ensure that all new employees undergo onboarding and training according to SOP
• Develop, coach and train employees on knowledge and skills with the objective of improving service quality and outlet operation sales.
• Review outlets' learning and career development initiatives to align with organization’s learning agenda
• Conduct performance appraisals for all outlet employees
• Coach, Motivate, Train, Retain and Develop staff’s performance so as to achieve company’s objectives.

Sales and Profit

• Responsible for the Sales and Profit performance of every outlet
• Conduct monthly sales analysis and implement action plan for areas of improvement
• Responsible for outlets’ petty cash expenditure
• Monitor and be responsible for outlets’ maintenance and repair costs
• Ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.

Marketing

• Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast
• Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.
• Maintain a record of each outlet’s sales trend before, during and after the launch of any marketing activity
• Serves as a quality controller for all signage, posters and decoration of the outlets to ensure that they are aligned with the company’s branding

Recruitment

• Recruit employees through an objective selection and interview process
• Ensure that all staff are oriented and trained according to SOP
• Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow

Quality Control

• Monitor product quality and safety standards, conducting regular audits and implementing corrective action as necessary