Area Operations Executive

JD - Operations Executive / Area Executive

Job Description Operations Executive / Area Executive

Position: Operations Executive / Area Executive

Experience: 6 to 7 Years
Company: P N RAO Fine Suits
Location: Bengaluru – Residency Road (Head Office)

About P N RAO

Established in 1923, P N RAO Fine Suits is one of India's most respected luxury menswear brands, renowned for bespoke tailoring, premium fabrics, and exceptional craftsmanship. With over a century of excellence, we continue to set the benchmark for luxury retail by delivering exceptional products and personalized customer experiences.

Role Overview

We are looking for a dynamic, results-oriented, and experienced Operations Executive / Area Executive to oversee store operations across the P N RAO retail network. This role is responsible for ensuring operational excellence, maintaining brand standards, improving store performance, and supporting business growth through effective people management and process implementation.

Key Responsibilities

• Ensure effective implementation and adherence to Standard Operating Procedures (SOPs) across all stores.
• Support the Operations Manager in achieving business objectives, operational excellence, and profitability.
• Monitor store performance, including sales, profitability, and operational KPIs.
• Assist in managing store-level Profit & Loss (P&L) by optimizing operational efficiency and controlling costs.
• Conduct regular store audits to ensure compliance with operational standards, visual merchandising guidelines, and customer service excellence.
• Ensure adequate staffing across stores by monitoring manpower requirements for both sales and tailoring teams.
• Mentor, coach, and support Store Managers and store teams to improve operational effectiveness and employee performance.
• Review stock performance, analyse stock-to-sales ratios, and support inventory optimisation.
• Assist the HR team in recruitment, onboarding, and manpower planning for retail operations.
• Manage employee leave approvals and help control attrition through employee engagement initiatives.
• Resolve employee grievances and operational issues in a timely and professional manner.
• Address customer service escalations and ensure customer satisfaction is maintained across all stores.
• Schedule and participate in operational and sales review meetings with store leadership teams.
• Prepare and present weekly, monthly, and annual reports on store performance, operational metrics, and improvement initiatives.
• Collaborate with cross-functional teams to continuously improve operational processes and customer experience.

Requirements

• MBA in Retail Management, Business Administration, Operations, or a related discipline.
• 6–7 years of experience in retail operations, area management, or multi-store management, preferably within premium or luxury retail.
• Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
• Basic knowledge of retail accounting and Profit & Loss management.
• Good understanding of visual merchandising standards and luxury customer service.
• Ability to work under pressure, manage multiple priorities, and deliver results within deadlines.
• Willingness to travel across store locations as required.

What We Offer

• Opportunity to work with one of India's most respected heritage luxury menswear brands.
• A challenging and rewarding role with exposure to multi-store retail operations.
• Professional growth and career advancement opportunities.
• A collaborative, performance-driven, and customer-centric work environment.
• The opportunity to play a key role in driving operational excellence across the P N RAO retail network.