Area Operations Manager

Key Responsibilities

• Oversee the daily operations and overall performance of multiple restaurant branches.
• Ensure consistent implementation of company policies, procedures, operating standards, and brand guidelines.
• Monitor branch sales, profitability, labor costs, food costs, inventory, and other key performance indicators.
• Develop and execute action plans to address underperforming branches.
• Conduct regular branch visits, operational audits, and performance reviews.
• Coach and develop Restaurant Managers and Assistant Managers to strengthen leadership capabilities.
• Review staffing levels, schedules, manpower productivity, attendance, and employee performance.
• Ensure excellent customer service and promptly address significant customer concerns and complaints.
• Monitor food quality, product consistency, cleanliness, sanitation, and food safety compliance.
• Ensure proper inventory management, purchasing controls, stock accuracy, and waste reduction.
• Review branch financial and operational reports and identify opportunities for improvement.
• Work closely with HR, Finance, Supply Chain, Marketing, and other departments to resolve operational issues.
• Support new store openings, store renovations, transfers, and other operational projects.
• Implement sales-building initiatives and approved marketing programs across assigned branches.
• Ensure proper cash handling, security, equipment maintenance, and loss-prevention procedures.
• Conduct regular management meetings and communicate company initiatives and operational priorities.
• Identify high-potential employees and support succession planning and talent development.
• Prepare regular area performance reports and recommendations for senior management.
• Ensure all branches comply with applicable health, safety, labor, and regulatory requirements.