Area Operations Manager - North

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

As the Area Operations Manager, you'll lead a large and diverse team across the Far North Metro area plus the Mid-West and Goldfields, creating an environment where people feel supported, engaged and empowered to perform at their best. Working closely with frontline leaders, employees, unions and key stakeholders, you'll play a critical role in building capability, fostering strong workplace relationships and leading your team through periods of change and transformation.

This role is ideal for a leader who enjoys developing people, navigating complex workforce challenges and creating a positive, inclusive culture while delivering strong outcomes for both employees and customers.

You’ll also

• Lead, coach and develop leaders and team members, building capability and supporting long-term career growth.
• Build trusted relationships with employees, unions and key stakeholders to create positive and productive workplace outcomes.
• Draw on your Industrial Relations experience to confidently manage employee matters, complex workforce challenges and change initiatives.
• Lead teams through periods of transformation, helping people adapt and succeed in changing environments.
• Use data, reporting and digital tools to support decision-making, planning and performance conversations.
• Drive a culture of safety, accountability, inclusion and continuous improvement.

About you

You're a genuine people leader who thrives on helping others succeed. You know how to bring people together, build trust and create an environment where individuals and teams can perform at their best. You have experience navigating complex people situations, leading through change and balancing the needs of employees, customers and the business.

You bring a calm, pragmatic and approachable leadership style, with the ability to influence at all levels and foster strong relationships across a diverse workforce.

You’ll also

• Bring people leadership experience gained within a large or complex environment.
• Have strong Industrial Relations and employee relations experience.
• Demonstrate success in developing leaders and building high-performing teams.
• Have experience managing challenging employee situations with professionalism, empathy and sound judgement.
• Be confident leading organisational change and supporting teams through transformation.
• Possess strong computer and digital literacy skills, with the ability to use systems, reporting tools and data to support business outcomes.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on [03 8737 9415](tel:03 8737 9415).