Area Operations Supervisor

About the role

This is a hands-on, on-the-ground role. You'll make sure every store is clean, functional, properly staffed, inventory-accurate, compliant, and ready to sell every day. You'll help build the systems that allow the company to open and operate more stores without relying on founders to chase every issue. If you see a problem, you own it. If something keeps breaking, you fix the system—not just the symptom.

Key responsibilities

• Keep stores operational and customer-ready
• Track, prioritize, and close operational issues within agreed timelines
• Coordinate repairs, maintenance, vendors, and urgent concerns
• Own cycle counts, reconciliations, and variance investigations
• Identify root causes and prevent recurring inventory issues
• Conduct regular store audits covering cleanliness, VM, safety, facilities, POS, and operating standards
• Ensure gaps are corrected quickly and consistently
• Turn recurring problems into better SOPs, checklists, controls, and preventive-maintenance systems
• Build solutions that work across all branches—not just one store
• Coordinate operational setup for new stores, from equipment and POS to supplies, inventory controls, and pre-opening readiness

About you

• Have experience in multi-store retail, area operations, store operations, or a similar role
• Are highly organized and strong at follow-through
• Understand inventory controls, store audits, facilities, scheduling, and vendor management
• Can manage multiple stores and priorities independently
• Are comfortable regularly traveling across Metro Manila
• Look for root causes instead of repeatedly fixing symptoms
• Take ownership and make decisions
• Communicate clearly and escalate issues early
• Have strong attention to detail while keeping business priorities in sight