Area Service Incharge

Company Profile: -

UNICORN DenMart Limited: - is a 27 years old progressive group, recognized as the pioneer and well-established name in Indian market place offers widest range of International Dental Equipments with global standards. A brand offering world's best dental care products and services in India & SAARC region. UDL takes to its credit a PAN INDIA presence with a modernistic and fully equipped corporate office strategically located in the capital. With a strong Sales and Service support to serve the clients far and wide, UDL with its equipped and qualified team has become a strong force to reckon with. For details please visit us at: - https://www.unicorndenmart.com/

Educational Qualification Required: - B.Tech (ECE)/ Diploma (ECE)

Location to be posted: - Head Office (New Delhi)

Minimum Experience Required: - 3 to 4 years

Job Description: -

1. Handle the team of Service Engineer and manage to allocate their duties.

2. To use ERP system for service call allocation/updation after discussion with customer and service engineers.

3. To monitor call pendency of every service engineer on daily basis.

4. To take corrective action on pending calls in order to ensure timely closure.

5. To resolve customer complaints as per defined CC timelines.

6. To provide proactive installation support to project and keep record at each stage.

7. To provide proactive installation pre-operative guidance to 100% customers.

8. To follow up spare parts team to ensure proper availability.

9. To monitor daily movement and operations of Service Engineers of a particular assigned region in India. (about 10-15 Engineers)

10. To manage spare parts and ensure that every replaced part is returned to warehouse within committed timelines.

11. To review expenses/travel accounts of all service engineers on a monthly basis.

12. To ensure proper training is organized from time to time to keep service engineers updated.

13. To resolve issues of dealers related to customer care.

14. Ability to handle customer professionally during all interfaces, be able to work quickly under pressure without supervision, be physically fit and understand appropriate lifting techniques.

15. Address customer enquires timely, resolve issues and obtain customer feedbacks proactively.

Computer Skills: -

1. Must have good knowledge of MS Office (Word, Excel, PPT etc.) and ERP Software.

Job Application Form-https://forms.gle/3rjtz2zyDZzpA7J2A