Area Service Manager

Role: Area vehicle service manager

Location: Pune

Reporting to: Regional Service Head

Team name: service delivery team

About the Team and the RoleThe Dash team at Ather is responsible for ensuring that the KPIs of the Doorstep Service teams are met while keeping in mind great Customer Experience at Service center locations.This role is for an Area vehicle service manager who will monitor and control service quality, manage customer complaints, and support the establishment of vehicle service setups across launch markets to ensure seamless after-sales operations.

Responsibilities

• Monitor and control service quality as per Ather standards through the adoption of best practices and Service SOPs.
• Manage the redressal of customer complaints and initiate necessary corrective actions to ensure high satisfaction.
• Provide technical support to service teams across locations and oversee PDI support and Warranty Management.
• Plan and execute service marketing activities within the assigned city to drive engagement.
• Support the Service Strategy team in documenting Service SOPs and comprehensive Service Manuals.
• Support the establishment of new Vehicle Service setups in all designated launch markets.
• Conduct Training Needs Analysis to ensure high levels of competence for Service Centre and Fleet teams.
• Monitor operational costs and improvise tools, equipment, and SOPs to drive cost efficiency and scalability.

Experience and Qualifications

• Graduate in Engineering
• 6-10 years of experience in managing Dealer Manpower for service delivery operations

Must Have Competencies

• Advanced proficiency in diagnostic skills covering both mechanical and electrical systems.
• Expert ability to manage and lead comprehensive service delivery operations.
• Advanced capability in crisis management to ensure business continuity in service environments.
• Expert understanding of scaling operations and implementing value improvement strategies.

Good to Have Competencies

• Functional understanding of Electric Vehicle (EV) technology and components.
• Ability to improvise tools, equipment, and standard operating procedures to minimize costs.
• Knowledge of service marketing activities and customer experience strategy.
• Proficiency in documenting technical service manuals and operational SOPs.

Want to know more?At Ather, weve built Indias first intelligent scooter, from scratch. Based on the philosophy of clean design and smart technology, we are transforming the urban commute experience. We are expanding in India, and in the coming years, we look forward to scaling up and launching more products globally. Today, our product offerings include the Ather 450X, 450S, 450 Apex, and Rizta. Beyond the product, we are also setting up an extensive charging network and re-imagining end-to-end ownership experience. To know more, check out our Careers site and our Substack.Be You, With UsThe Ather story doesn't write itself - our people do. We believe everyone is equal, but not the same. Diversity is our strength, and building an inclusive and equitable workplace begins with acknowledging and embracing our differences. We are an equal opportunity employer, and our team reflects a wide range of identities, experiences, and perspectives - all united by a shared passion to shape the Ather journey.