T
Transasia Bio Medicals
Area Service Manager
Skills
Product ManagementData AnalysisCRMInventory ManagementProcess ImprovementCompliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹1,000,000 – ₹1,500,000 / year
Location:
Lucknow, Uttar Pradesh, India
Work mode:
Onsite
Published on:
13 August 2026
What they need
- JD for Area Service Manager - Lucknow
- Please find below JD for your reference :
- Service Operations Management
- Oversee installation, preventive maintenance, breakdown maintenance, and corrective service activities for all IVD instruments within the assigned territory.
- Ensure adherence to service response time and resolution KPIs.
- Monitor equipment uptime and implement corrective measures to minimize downtime.
- Ensure compliance with company SOPs, quality standards, and regulatory requirements.
- Team Management
- Lead, mentor, and monitor the performance of Service Engineers and Application Specialists.
- Conduct regular performance reviews, training sessions, and skill development programs.
- Allocate resources effectively to ensure efficient service coverage across the territory.
- Foster a culture of customer-centric service excellence.
- Customer Relationship Management
- Build strong relationships with laboratory directors, pathologists, clinicians, biomedical engineers, and hospital administrators.
- Handle customer escalations and ensure timely resolution of critical service issues.
- Conduct periodic customer satisfaction reviews and implement improvement initiatives.
- Support key accounts by ensuring uninterrupted operation of installed instruments.
- Technical Support
- Provide advanced troubleshooting support for complex technical issues.
- Coordinate with product specialists, engineering teams, and OEM partners for problem resolution.
- Ensure proper instrument validation, calibration, and performance monitoring.
- Support evaluation and implementation of new technologies and upgrades.
- Spare Parts & Inventory Management
- Monitor spare parts inventory and ensure optimal stock availability.
- Manage forecasting, ordering, and utilization of critical spare parts.
- Control service-related costs while maintaining service quality standards.
- Quality & Compliance
- Ensure compliance with ISO, NABL, CAP, and other applicable healthcare quality standards.
- Maintain accurate service documentation and audit-ready records.
- Implement corrective and preventive actions (CAPA) based on service trends and customer feedback.
- Cross-functional Collaboration
- Collaborate closely with Sales, Applications, Logistics, and Product Management teams.
- Support product installations, upgrades, and customer demonstrations.
- Assist sales teams in retaining existing customers and securing new business opportunities through excellent service support.
- Reporting & Analytics
- Prepare monthly service performance reports and dashboards.
- Track KPIs including response time, first-time fix rate, uptime, customer satisfaction, and service costs.
- Analyze service trends and recommend process improvements.
- Key Performance Indicators (KPIs)
- Equipment uptime percentage
- Service response and closure time
- First-time fix rate
- Customer satisfaction score (CSAT)
- Preventive maintenance compliance
- Service revenue achievement (AMC/CMC)
- Team productivity and utilization
- Spare parts inventory management
- Customer retention rate
- Location : Lucknow
- Salary Range : 10-15 Lac pa
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