Area Service Manager

About Vontier:

Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio of five operating companies is united by a powerful purpose: mobilizing the future to create a better world. Our pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide. With more people on the planet, rapid urbanization, and increasing vehicle traffic on our roads, it's time to pave the way for the evolution of transportation. Vontier is ready to build that future!

We are a global company focused on transportation and mobility. Our portfolio includes industry-leading expertise in smart cities, mobility infrastructure, retail and commercial fueling, fleet management, and vehicle maintenance and repair. These innovative companies are leading the way to smarter transportation for a growing, connected world.

Gilbarco Veeder-Root, a Vontier company, represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.

Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.

For more details, visit us at:

• Vontier https://www.vontier.com/

Job Description:

Job Title: Area Service Manager

Location: Hyderabad, India & Bangalore, India (5 Days WFO mandatory) Employment Type: Full-Time

Experience Level: 5-8 years

Job Summary:

The position is responsible for allocating jobs and supervising field-based engineers within a designated region to ensure timely service delivery, SLA adherence, and operational efficiency. The role focuses on improving the technical capability and productivity of engineers, coordinating service activities through CRM/FSM, managing customer and spare-part related follow-ups, and supporting the State Head in implementing systems, field service processes, and project execution.

Responsibilities (List all)

•       Allocate breakdown, preventive maintenance, installation, and project jobs to field engineers in a timely manner

•       Monitor and download pending complaints from FSM/ERP systems at regular intervals

•       Update complaint status, engineer feedback, and service activities in CRM/FSM and customer portals

•       Coordinate with stores for timely dispatch and reconciliation of required spares

•       Track and update spares requirements based on field engineer feedback from retail outlets

•       Follow up with engineers for timely submission of service reports, especially for billable and chargeable jobs

•       Send quotations to customers for chargeable jobs and attach customer approvals in FSM

•       Respond to customer calls and emails and ensure effective issue resolution

•       Ensure timely execution of DU installation, preventive maintenance, and project-related jobs

•       Support engineers during the introduction of new equipment, systems, or business activities

•       Report urgent concerns, abnormal field activities, and operational risks to the State Head/Zonal Head

•       Ensure balanced workload distribution across engineers by geography, retail outlet, complaint volume, and nozzle count

•       Verify availability of toolkits, PPE, and other essential field resources for engineers

•       Prepare and manage monthly schedules for engineers spares reconciliation

•       Coordinate with the commercial team for accurate planning of preventive maintenance and breakdown jobs to improve productivity

•       Follow up for return of defective spares to the service center on a weekly basis

•       Ensure compliance with company procedures, service standards, and Health & Safety policies

•       Maintain operational reports and participate in field service system/process implementation with the State Head

Required Skills / Qualifications / Certifications / Tech Stack (List all)

Essential

•       Bachelors degree / diploma in Electrical/Electronics

•       Minimum 5 years of field service experience

•       Good working knowledge of ERP/FSM/CRM systems

•       Strong computer proficiency in MS Word and MS Excel

•       Good coordination, planning, and execution skills

•       Ability to manage field operations and supervise service engineers

•       Strong communication skills for customer, internal team, and stakeholder coordination

•       Knowledge of service processes, spare management, and chargeable job handling

•       Understanding of Health & Safety requirements in field operations

•       Ability to work under pressure and ensure SLA-driven execution Preferable

•       Experience in managing field-based teams

•       Exposure to oil & gas, retail outlet, or petroleum equipment service operations

•       Familiarity with preventive maintenance planning and breakdown service management

•       Experience in handling customer escalations and service reporting systems

•       Working knowledge of workload planning and field productivity management