Area Service Manager

Roles and Responsibilities :

• Manage a team of after-sales service engineers to ensure timely resolution of customer complaints and issues.
• Develop and implement effective strategies for improving customer satisfaction, loyalty, and retention.
• Collaborate with cross-functional teams to identify areas for process improvement and implement changes that enhance efficiency and productivity.
• Analyze data to track key performance indicators (KPIs) such as first-call resolution rate, mean time to repair (MTTR), and customer satisfaction scores.

Job Requirements :

• 8-18 years of experience in after-sales service or field service management in the consumer electronics & appliances industry.
• Proven track record of successfully managing teams and achieving high levels of customer satisfaction.
• Strong understanding of CSI principles and practices; ability to develop action plans for continuous improvement initiatives.