Area Service Manager

About Whirlpool India

Whirlpool of India Limited, headquartered in Gurugram,  is a leading home appliances company dedicated to enhancing life at home and inspiring generations through its trusted brands. The company operates three state-of-the-art manufacturing facilities in Faridabad, Pune & Puducherry, each reflecting Whirlpool’s commitment to providing best-in-class consumer solutions. Further driving innovation, the company has a Technology & Engineering Center, where India's world-class talent architects the next generation of home innovation. In the 2024-25 fiscal year, Whirlpool of India reported approximately INR 8110 Cr in annual revenue and employed 2193 people. More information is available atwww.india.whirlpool.in

The team you will be a part of

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This role in summary

To Ensure Quality Of Operations Provided By Service Partners Of A Key partners Territory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partner

Your responsibilities will include

• Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
• Defect Management and Trade
• Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
• Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs
• Training of Service Engineers
• Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and  new products
• Sales and revenue
• Coordinate with  Branch Service  Manager and  Service Team for  targets and  product modifications
• External Meeting up with Service Partners to ensure efficient  customer service
• Provide guidance  and technical support to Service Engineers
• Meeting up with  trade partners and  ensure defect resolutions
• Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to  communicate targets and incentive schemes Quality of Service Partner operations  Defect resolution for Trade Partners  Technical support to service engineers Sale of accessories and other products

Minimum requirements

B.tech

Preferred skills and experiences

• Mechanical/Electrical concepts and theory ∙ Have Passion – for our products, brands and consumer
• Sales intuitiveness
• Be Bold – follow your aspirations and develop plans to
• Good communication skills achieve what many think is not possible; informed risk taking is rewarded
• Play To Win – consistently demonstrate the drive, determination and persistence to succeed

Connect with us and learn more about Whirlpool India. See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Instagram and YouTube.

At Whirlpool India, we value and celebrate diversity. Whirlpool India is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.