Area Service Manager

Purpose of the Role

Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers.

Key Performance Areas

• Responsible for forklift fleet maintenance and servicing in the Durban and surrounding areas as well as Richards bay and North Coast.
• Ensure contract profitability.
• Effectively communicate and negotiate with Customers and Suppliers.
• Responsible for quality on servicing and maintenance of equipment.
• Control and manage all costs on maintenance and long-term rental contracts.
• Carry out handover of all units into the area of responsibility.
• Ensure customers are quoted for all accidental damage on contract fleet.
• Ensure WIP report and NPL report is in line with set targets/KPI’s
• Lead the Team and ensure teamwork and team spirit is at high levels.
• Achieve Do and Charge targets as per KPI’s.
• Ensure 100% collection rate is achieved for monthly hours collection and excess hours managed.
• Manage contract GP’s in line with targets.
• Schedule monthly meetings with customers and ensure machine inspections/audits are conducted.
• Carry out performance reviews bi-annually as per balance score card.
• Manage and control costs of all Short-Term Rental trucks in the area of responsibility.
• Ensure all contract machines are load tested annually.
• Ensure load test repairs and completed with 30days.
• Carry out monthly technicians vehicle inspection.
• Achieve 100% services carried out monthly as per service schedule.
• Carry out 6 month and 3 month condition reports prior to contract expiry.
• Achieve individual targets and KPI’s as set out in the Balance scorecard.
• Maintain safe working environment and adhere to BHBW’s health and safety policies.
• Ensure business unit is profitable.

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• 3-5 years’ experience within the same role

Competencies

• Problem solving
• Analysis and judgement
• Numerical reasoning
• Resilience (stress handling)
• Drive/initiative
• Rule orientation
• Excellence orientation
• Assertiveness
• Investigative orientation (Organizational awareness)
• Building relationships and networking/liaison
• Communication and presentation
• Customer responsiveness
• MS Office