Area Service Manager (Consumer Electronics)

Customer Service Operation Management

• Daily Open Call Analysis for Mobile, TV, LAPTOP and Accessories
• Listen and Resolve Customer complaints, Sales team Feedback, DBR feedback and ensure highest level of satisfaction for all;
• Meet organization goals (TAT, BR, Satisfaction, Inventory Accuracy)
• Monitor CSR, Technician & Storekeeper daily task after sales deportment to meet organization goals;
• Visit dealer, Sales team to ensure Zero after sales complaint
• Service Center Income & Expense Management

Service Asset Management

• Ensuring Smooth Recovery Process of DOA, Defective PCBA, Defective Parts from Service Center
• Reduce NFF for UW parts consumption

Repair Skill Enhancement of Technician

• Download new product Information to Technician
• Provide repair Skill know-How to repair technician
• Arrange Trainings for new product Bulleting

Customer Service Performance Management

• Root Cause Analysis of Customer-Service -Performance parameters and corrective action planning, implementation and control
• To report quality failures with respect to the company's products to the quality control team for immediate corrective actions
• Identify and resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality)

Pay: Php30,000.00 - Php35,000.00 per month

Benefits:

• Health insurance
• Promotion to permanent employee

Work Location: In person