Area Supervisor

Key responsibilities

• Monitor and evaluate performance of each outlet and take corrective actions to improve operational results
• Achieve sales targets for all outlets in the area and execute strategies to increase sales
• Ensure all outlets implement operational SOPs, service standards, sales procedures, and cleanliness according to company standards
• Lead, direct, and motivate Outlet Captain and teams to achieve targets and company standards
• Conduct coaching, provide feedback, and develop leadership capabilities and team performance at each outlet
• Conduct regular outlet visits to check operational conditions, manpower, service quality, and SOP implementation
• Identify problems in the area and ensure corrective actions are taken quickly and effectively
• Analyze sales achievement and outlet performance, prepare reports, and provide recommendations to management
• Ensure service standards and customer experience are applied consistently across all outlets
• Coordinate with various departments to support operational efficiency and achievement of area targets

About you

• Minimum education: S1 preferably in Management, Business, Hospitality, or related field
• Minimum 2–3 years of experience as Area Supervisor, Outlet Supervisor, Store Supervisor, or leadership position in Retail, F&B, or FMCG
• Experience managing and monitoring multiple outlets in one area
• Strong leadership and people management capabilities
• Sales target and business achievement oriented
• Able to analyze sales performance and operational performance and determine corrective actions
• Coaching, mentoring, and team development capabilities
• Understanding of and ability to ensure implementation of SOPs and operational standards across all outlets
• Strong problem solving, decision making, and communication skills
• Willing to conduct business trips and regular outlet visits within the area of responsibility
• Able to work independently and collaborate with various divisions
• Proactive, disciplined, responsible, and results-oriented