Area Supervisor

Company Name: Cloud Group of Companies

Location: Anywhere in Bangladesh

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202665504

• Supervise multiple Waffle Up outlets and ensure smooth day-to-day operations
• Monitor staff performance, attendance, discipline, and grooming standards
• Ensure food quality, hygiene, and brand SOP compliance across outlets
• Conduct daily/weekly outlet audits and report findings
• Support Store Incharge and Team Members by providing guidance and problem-solving
• Assist in training, onboarding, and skill development of outlet teams
• Track outlet sales, wastage, inventory, and operational KPIs
• Coordinate with Central Operations, Supply Chain, Marketing, and HR for operational needs
• Ensure customer satisfaction and resolve customer complaints
• Support new outlet launches and setup activities

Key Responsibilities Outlet Operations & Daily Execution:

• Ensure seamless, high-quality execution of daily operations across all outlets.
• Enforce Standard Operating Procedures (SOPs) regarding food preparation, quality control, and customer service.
• Conduct regular branch visits to monitor operational performance and resolve on-ground challenges immediately.

Food Safety, Sanitation & Quality Control

• Implement, monitor, and enforce strict Food Safety and Sanitation Standards (including HACCP/ISO/local health regulation protocols) across all kitchens and service areas.
• Conduct routine hygiene audits and sanitation inspections across outlets to ensure 100% compliance.
• Ensure strict adherence to brand recipes to maintain consistent taste, portion sizes, product safety, and presentation.

Training & Staff Development

• Design and execute comprehensive Training & Development programs for outlet managers, chefs, and front-of-house staff.
• Train staff regularly on food safety, personal hygiene, sanitation standards, customer service, and operational efficiency.
• Mentor team members, identify growth potential, and build a culture of continuous learning and operational excellence.

Requirements

• Experience: 5-10 years
• Education: bachelor of social science in anthropology
• Skills: restaurant operations, daily operations management, food service operations, kitchen operations

Last Date of Application: 20 October 2026