AREA SUPERVISOR

About the role

The Regional Supervisor is a key operational leadership role responsible for overseeing multi-unit store performance, franchise relationships, and brand standards compliance across an assigned region. The incumbent is expected to drive measurable business outcomes through field-based engagement, strategic analysis, and collaborative partnership with franchise operators and store-level teams.

Key responsibilities

• Lead and execute comprehensive pre-opening setup activities, ensuring that all operational, staffing, and supply chain requirements are met prior to launch. Champion the "First 30 Days" sales acceleration program to establish a strong market presence and achieve designated revenue targets for each new location.
• Conduct in-depth analysis of store-level sales data to identify performance gaps and growth opportunities. Develop and implement tailored Local Store Marketing (LSM) strategies in alignment with broader brand objectives, with the goal of driving sustained revenue improvement across the region.
• Perform regular scheduled and unannounced field visits to assess adherence to Standard Operating Procedures (SOPs), food safety regulations, and brand standards. Document audit findings, provide corrective action plans, and follow through to ensure timely resolution of identified deficiencies.
• Serve as the primary point of contact for franchise partners for all operational matters. Provide structured business coaching and performance guidance to franchisees, fostering a collaborative relationship that promotes mutual accountability, operational excellence, and long-term business growth.

About you

• At least two (2) years of hands-on experience in Food & Beverage (F&B) or retail operations, franchise supervision, or a related multi-unit management capacity.
• Proficient in Microsoft Excel and capable of interpreting store performance metrics to support data-driven decision-making.
• Exceptional interpersonal and written communication skills, with the ability to effectively engage stakeholders at all organizational levels, including franchisees, store teams, and senior management.
• Willing and able to engage directly at the store level to support operational needs and mentor team members.
• Comfortable with frequent regional travel and field-based work as required by the nature of the role.